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Kuga 2022 EV won't charge?!

  • September 20, 2023
  • 2 replies
  • 300 views

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We have a ford kuga 2022 phev, we have signed up for the charge anytime, however when we try to charge the car it doesn't ever charge properly and causes the vehicle to not power up fully in the morning until left for a while, we have tried to uninstall and reinstall the charge anytime but it still doesn't charge properly.

Car charges fine without the charge anytime app.

 

We have a pod point charger and smart meter. Does anyone have any ideas please?

 

Best answer by BPLightlog

Updated on 19/02/24 by Emmanuelle_OVO:

Hi @Econnors1109 , looking at compatible EV’s the 2020 Kuga is listed so it’s just possible that they have changed the firmware since then and the version will be important for Charge Anytime to connect. 
In this situation, it may be best to enquire of the tech team chargeanytime@ovoenergy.com. 

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BPLightlog
Plan Zero Hero
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  • Plan Zero Hero
  • 2724 replies
  • Answer
  • September 20, 2023

Updated on 19/02/24 by Emmanuelle_OVO:

Hi @Econnors1109 , looking at compatible EV’s the 2020 Kuga is listed so it’s just possible that they have changed the firmware since then and the version will be important for Charge Anytime to connect. 
In this situation, it may be best to enquire of the tech team chargeanytime@ovoenergy.com. 


Jeffus
Plan Zero Hero
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  • Plan Zero Hero
  • 2561 replies
  • December 11, 2023
Econnors1109 wrote:

We have a ford kuga 2022 phev, we have signed up for the charge anytime, however when we try to charge the car it doesn't ever charge properly and causes the vehicle to not power up fully in the morning until left for a while, we have tried to uninstall and reinstall the charge anytime but it still doesn't charge properly.

Car charges fine without the charge anytime app.

 

We have a pod point charger and smart meter. Does anyone have any ideas please?

 

Hi @Econnors1109 did you get sorted?


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