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EV charge schedule changed overnight to start at 7am, why?

  • May 16, 2024
  • 3 replies
  • 193 views

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Really disappointed with OVO as I can't get to work because the ev charge schedule was adjusted by Ovo to start at 7 AM.

I ALWAYS check in the Ohme app that charge will come on through night allowing me to have enough charge to get to work. BUT, some time after 23.30, the schedule was adjusted to start at 7 am.

Ovo need to guarantee a level of service otherwise I'll need to find another tariff

I'm with Charge Anytime and have set Ohme up to add 70% every week day by 7.00 am.

Suspect I'm not the only one with this issue.

 

Best answer by Tremayne

Updated on the 02/06/25 by Emmanuelle_OVO:
 

From 15 July Ohme chargers will no longer be compatible with Charge Anytime. We’ve recently updated the technology behind Charge Anytime. This is so we can keep making improvements and create new products that reward customers for driving EVs.

 

It's not been possible to integrate Ohme with this new technology. If you have an Ohme charger you’ll still be able to sign up to Charge Anytime by connecting with an eligible vehicle. We’re constantly looking to open up the eligibility to more EV models so if you don’t see your EV here, keep an eye on our page.

 

You can see all eligibility details in our Charge Anytime page here.

 

 

Hi, spoke to Ovo who put me on ro Ohme. The car was preventing it charging. So not Ovo's issue!

Thanks 

 

3 replies

Shads_OVO
Retired Moderator
  • Retired Moderator
  • May 16, 2024

Hi @Tremayne,

 

I’m sorry to hear this.

 

Have you tried reaching out to the Charge Anytime team so they can look into this further for you? They can be contacted on chargeanytime@ovo.com or by phone on 0330 175 9678 Option 2. 

 

These threads may also be helpful:

 

Please let us know if you have any trouble getting through to the team.


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  • Author
  • New Member**
  • Answer
  • May 16, 2024

Updated on the 02/06/25 by Emmanuelle_OVO:
 

From 15 July Ohme chargers will no longer be compatible with Charge Anytime. We’ve recently updated the technology behind Charge Anytime. This is so we can keep making improvements and create new products that reward customers for driving EVs.

 

It's not been possible to integrate Ohme with this new technology. If you have an Ohme charger you’ll still be able to sign up to Charge Anytime by connecting with an eligible vehicle. We’re constantly looking to open up the eligibility to more EV models so if you don’t see your EV here, keep an eye on our page.

 

You can see all eligibility details in our Charge Anytime page here.

 

 

Hi, spoke to Ovo who put me on ro Ohme. The car was preventing it charging. So not Ovo's issue!

Thanks 

 


Shads_OVO
Retired Moderator
  • Retired Moderator
  • May 16, 2024

Happy to hear you’ve managed to get this sorted now!Â