Crashing while setting up Charge Anytime with Ohme Home Pro

Yes please keep us updated, @Landor. I’ve flagged this to the Smart Home team to see what sort of answer we can post here, in case others are affected. 

You should have a new reply from the team, @Landor. Please keep us updated here so we can mark a solution to help others that follow you. 

Hi @Tim_OVO. I was told to try Google Chrome in Incognito mode but that hasn’t worked unfortunately so I think it’s going to the technical support team to look at now.

@Tim_OVO I’ve not heard anything back in the last couple of days despite me asking for an update. Are you able to see what’s going on? Are the tech teams looking into this? I’m going to need to charge my vehicle soon and was hoping to have this resolved by now. Charge Anytime is the only reason I moved to OVO!

@Landor I’ve checked in with the team on this, I’ll expect you’ll get a reply to that email today. 

Hi, I’ve recently moved to Ovo for the great new charge anytime tariff.

I have a Ohme Home Pro charger which should in theory integrate with the Ovo app - my car is Volvo XC40 which I’m aware can’t connect to the charge anytime app.

My Ohme charger did connect to my Ovo app when I first moved across and it tells me I’m on the 10p kWh rate.

I’ve done a few charges, I believe correctly, using a schedule in the ohme app - but no data is coming back to the Ovo App 

The ohme app shows all sessions of charge my Ovo app tells me “data for this month is missing and we are unable to show you the cost and usage for this month….

what can I try to improve communication between the ohme charger and the Ovo app?

presumably I won’t be getting charging credits if the charging data is missing.

Thanks in advance 

lummy264

Hi @Lummy264 , how recently have you joined can I ask? The smart meters which feed this data need several weeks normally to become effective in their communication and so it may be that you need to wait for a short while to see your savings

I’ve only moved over about 4 weeks ago, so should I assume things will change with a bit more time and patience?

Will charge anytime credits be back dated to charges I’m doing now? Or should I assume I’ll pay full price for charging until they hook up?

thanks 

Separately from anything to do with Anytime. Have a look at this page

https://account.ovoenergy.com/meter-readings/history/electricity

When your smart meter at least is connected after switching to OVO , you should see a daily reading with the word smart next to it

As mentioned above - If you keep an eye on your meter readings to check how regularly they are reaching the supplier, that would be useful. There are a few terms listed for sign up https://www.ovoenergy.com/electric-cars/charge-anytime

Ok thanks, that’s really helpful..so it looks like my smart meter isn’t sending any readings to my Ovo account either - no readings acquired at all since I moved over (and submitted a manual reading myself) 

Will this correct itself in time too? 
I’m now wondering how I set my meter to send those half hourly readings?
I  can’t see option on the app..

thanks 
 

It does take a while unfortunately. If you’ve signed up to Charge Anytime the 30 min readings should automatically be added to your account. You could get in touch with customer support just to double check. It’s not an option online. 

Yes, the once a day readings should hopefully appear automatically on that readings page. 

As for the 30min data, unfortunately you would have to phone up to check if you are definitely setup for 30min readings, but you should be. 

• Self service ability to change smart meter reading frequency Completed
• 34 Votes

Keep an eye on this page. 

https://account.ovoenergy.com/usage?datePeriod=daily&unit=kwh&fuel=electricity

The 30min data will appear on the Day tab when they start to come through, not on that readings page. 

You could while you are waiting check one of the ofgem regulated 3rd party apps to see if they can see your meter and data. That can be useful. 

https://hugoenergyapp.co.uk/

The 3rd party apps pull off very slightly different data, but usually it makes no difference. 

You could also see what this check returns while you are waiting

https://smartmetercheck.citizensadvice.org.uk/

@Lummy264 i see OVO say 4 to 6 weeks, so definitely post again when the 6 weeks have passed

I think the advice here has been spot on, @Lummy264. If your meter readings aren’t getting to us, we’re still getting your account set up after your switch. Up to 6 weeks, so not long to go now. 

A related topic on this here: 

One question though, were you able to link up Ohme app with your OVO account? 

Another thread here from @Landor which you may find worth a look: 

Hey @Lummy264,

Reading back on your post I’m wondering if you’ve been affected by the following:

We've had a number of Charge Anytime customers with Ohme chargers, where their EV page wasn't displaying charge data in it's entirety. The issue was purely cosmetic, with actual credits paid at the end of each month being correct. I’ve had an update from the team about this:

Thank you for your patience whilst our technical team worked on a fix for your Charge Anytime addon linked with your Ohme charger. We found that your EV section of the OVO online account wasn't showing all of the Charge Anytime credits being calculated and applied, based on your scheduled charges.

We've now released a fix which will ensure that your EV section will accurately reflect the same Charge Anytime credits that will be applied. It's worth bearing in mind that we receive the charging data from Ohme after your vehicle is unplugged, so any charging sessions currently underway aren't shown on your EV section until this occurs.