Charge Anytime
When I tried to Addon charge anytime tariff gets to last page says
Sorry, there's a bit of a problem
We couldn't connect to your EV charger.
Omhe home pro charger which works on OVO standard tariff
any one fixed this problem I have emailed
smarthome they are looking into this but no reply since last week
Best answer by sunseeker18
Updated on 28/02/25 by Chris_OVO
Problem Solved thanks to OVO team tech team
Hi Lawrence ,
Thank you your your patience.
Our tech team has an update. This is the response :
Unfortunately Charge Anytime in it’s current state sometimes struggles to connect to Ohme accounts that have been registered using the Google, Facebook or Apple login. In order to register your charger with Charge Anytime, we’d first advise you to delete your account using the following selections on the Ohme app:
Menu button > Settings > Account Details > DELETE ACCOUNT > DELETE We’d then advise waiting about 15 minutes just for all the cogs to finish turning in the Ohme backend systems.
After the 15 minutes are up, from the Ohme app you’ll be able to setup a new account and link your charger using CREATE ACCOUNT > *Sign in with email*, instead of a Google, Facebook or Apple login. When selecting a tariff for the new Ohme account, you can select any of the existing tariffs nested under OVO Energy.
It’s not essential that the unit rate doesn’t match your current tariff, as it will get overwritten anyway once Charge Anytime is successfully applied.
Once your account is up and running, we’d advise going through the steps below using a *private* browser window, to ensure that previously used login credentials are used, as this will cause an issue with Charge Anytime registration:
Navigate to [https://account.ovoenergy.com/anytime/eligibility ] in a *private* browser window
Login to your OVO account and run through the Charge Anytime setup steps.
When prompted to login to Ohme, use your new login credentials and complete the setup steps.
Do not set any custom tariffs on the Ohme app - instead close the Ohme app and reopen to see the Anytime tariff update.
Thanks,
Check out our full list of compatible EVs and chargers here: https://www.ovoenergy.com/electric-cars/charge-anytime-cars-and-chargers
It’s always worth contacting the manufacturer of the charger or EV (which ever is compatible with us) to see what they can advise.
If you have an Indra charger, call 01684 770 631, or email support@indra.co.uk
If you have an Ohme charger, call 020 3375 1586, or email help@ohme-ev.com
Like below, they can offer insights that we don’t have access to.
I’m unable to link my Volvo 2024 Recharge to OVO Charge Anytime, the Volvo app just says unable to link at this time, tried several times to no avail, I have the Ohme Pod for home charging, I can set it up manually but not at the cheap rate, anyone any? ideas please
+1In this setup, please do NOT use the Charge Anytime app - do it via the Charger using the Ohme app.
Still no luck? 0330 175 9678 gets you through to the Charge Anytime team who should be able to help you get this figured out.
Thanks been through to the Charge Anytime Team, still not resolved, they’ve given me several things to try, my Volvo app will not link the accounts, waiting for them to get back to me, as below:-
Problem is I’ve had to log onto the Ohme app manually, it doesn’t find any OVO Energy tariffs, I’ve input my OVO tariff from the OVO app, Peak Rate 25.56 per kWh, OFF-PEAK 16.08
with me doing this manually it won’t charge me the lower rate, if you see what I mean
+5Is this thread any help?
or these instructions
Thanks BPLightlog
Did the Ohme tutorial & it worked, updated to Anytime, superb can’t thank you enough, brilliant 👍
+5Thanks BPLightlog
Did the Ohme tutorial & it worked, updated to Anytime, superb can’t thank you enough, brilliant 👍
Glad it helped
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