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Had been working fine for 6 months. Issue started on 5th May 2024. 

My Charge Anytime App is set to 80% by 8am. Arrived home at 6pm and plugged in, it started charging immediately for 2 minutes as usual and then paused. CA App reported ‘next charge after 1am’.

Car was at 57% so after 1am would still be enough to charge, so all good. Happened to wake up at 3am, car was not charging. Opened the CA app and instead of saying ‘next charge after 1am’ it said ‘planning your next charge’. I went back to bed. At 8am CA app still said ‘planning your next charge’ at car was still at 57%. Had not charged all night.

This was the first time it had ever failed, so I put it down to one of those things, and the next two charges were fine so guessed it was just a bug. 

However it’s now happened 3 times so I contacted CA support. Didn’t get a reply for a week, so I chased it again and then they replied. Was asked various questions about the car and charger, they checked logs.

It’s been a few weeks now and the latest from CA support is that they are checking logs from a company called Enode. They said this is new territory and not something they have ever had to do before.So they can’t give me any time frame on when it will be fixed.

This means I never really know if the car is going to charge or not, sometimes it works and sometimes it doesn’t. I’d say it fails about 50% of the time.

Any other i4 owners having issues?

Hey @NeVeTaS,

 

I’m so sorry you didn’t get a response when you initially posted. 

 

The following topics may have some helpful advice:

 

 

You can reach the team on either 0330 175 9678 (Option 1 for new customers/option 2 existing customers) or chargeanytime@ovo.com for an update. I’ll also raise this internally to the team & see if there are any wider issues reported. 

I emailed chargeanytime@ovo.com on 5th May, telling them about this issue. I got no reply, so chased it on 13th May. They replied asking for more details about my car and charger type. 

On 28th May, they replied (below). I’ve heard nothing since.

 

Unfortunately, we've had to go to the central database company on this one. As far as we can see from the data we're receiving there is absolutely no reason for your EV to not be charged correctly. On that basis, it looks like the data we are receiving is incorrect.

 

Most EV manufacturers use a company called Enode to handle their data and allow access to 3rd parties. That's where our data comes from. If the data we're receiving is not showing any errors, but your car isn't charging correctly, there must be a breakdown somewhere in the middle, and that's Enode. 

 

We've asked them either to look at, or allow us access to, your raw data as it comes in from your EV. We have the raw smart meter data and, if we can compare the 2, we're hopeful that we can find a solution.

 

This is new ground and not something that we've had to do before, not to this extent, anyway. That means I can't really tell you what kind of timeframe we're looking at here, I'm afraid.

 

As soon as I have any more information, I'll be in touch.

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