BMW i4 fails to charge?

I emailed chargeanytime@ovo.com on 5th May, telling them about this issue. I got no reply, so chased it on 13th May. They replied asking for more details about my car and charger type. 

On 28th May, they replied (below). I’ve heard nothing since.

Unfortunately, we've had to go to the central database company on this one. As far as we can see from the data we're receiving there is absolutely no reason for your EV to not be charged correctly. On that basis, it looks like the data we are receiving is incorrect.   Most EV manufacturers use a company called Enode to handle their data and allow access to 3rd parties. That's where our data comes from. If the data we're receiving is not showing any errors, but your car isn't charging correctly, there must be a breakdown somewhere in the middle, and that's Enode.    We've asked them either to look at, or allow us access to, your raw data as it comes in from your EV. We have the raw smart meter data and, if we can compare the 2, we're hopeful that we can find a solution.   This is new ground and not something that we've had to do before, not to this extent, anyway. That means I can't really tell you what kind of timeframe we're looking at here, I'm afraid.   As soon as I have any more information, I'll be in touch.

Hi,

I have been having exactly the same issue with random charging schemes continuously overruling my Direct Charging setting in my i4 -40.

See

https://www.i4talk.com/threads/app-randomly-switches-over-to-charge-in-time-slot.10991/

https://www.i4talk.com/threads/app-changes-from-charge-immediately-to-charge-in-time-slot-by-itself.8234/?tl=nl

https://bmwi.bimmerpost.com/forums/showthread.php?t=2101068

I solved it by narrowing down the issue 

1. blocked charging apps from accessing the BMW app - no solution
2. removed the car from the BMW app - no solution
3. so it's not the app
4. then I went into the car and disabled Android Auto. Now it's charging. And still charging.
5. Next: which app in Android Auto is generating these random calendars? The Samsung Calendar app, the Google Calendar app, or another one?

How can I debug this? Anyone?

Hi ​@Rance013 

Don't set timers in the car. Charge Anytime sets it own times so it will overwrite what you set and it could prevent a successful charge.

Make sure you don't have any other restrictions set in the car like maximum percentage. Once you are getting reliable charges then you can experiment with in-car or vehicle app settings but generally those mess things up royally.

Peter

Hi Peter,

That is the whole point: 

I Did Not Set Any Timers In My  Car.

I Do Not WANT A Timer In My Car.

I Want My Smart Enphase System to have the Central Intelligence , to read my energy consumption and market prices and calculate the most efficiënt and cost effective moment for charging.

Some sort of external app is telling my BMW every time to use a timer. I narrowed it down to Android Auto. And meanwhile I learned it's not the calendar app. So now I disabled Samsung SmartThings..…

Btw: I am in the Netherlands, not USA.

Somehow I doubt it’s Android Auto related. Unless you’ve got Android Automotive where the entire vehicle infotainment runs Android (which BMW does not offer), then all Android Auto does is act as an interface for your phone where it “projects” apps from your phone into the infotainment system, but your phone is doing the compute and heavy lifting. It does not allow the vehicle settings to be controlled directly.

I'm not sure what you meant by what you had written previously then.

… continuously overruling my Direct Charging setting in my i4 -40.

Morning ​@Rance013 and welcome to the OVO Forum. I’ve added the EV badge to your Forum account 😀.

I can see that a couple of our superusers have stepped into help here, and I hope between our Forum and the others you’ve tried you get an answer to this one. I notice you’ve said you’re based in the Netherlands - have you tried contacting BMW direct via https://www.bmwgroup.com/en/general/contact.html? I’ve had a look at that page, and it specifies that you can make a complaint, and there’s a drop down option to select that you’re based in the Netherlands.

Best of luck with this one 🤞

Thanks for the suggestion.

I worked at BMW Group IT.  I do have contacts in Munich  They know ;-)

Nothing drives like a BMW and feels like a BMW so I'm putting the effort in myself to debug this flaw.

It’s been 1.5 years since I posted about my issue, and it never got resolved.

Last week I gave up with ovo and moved over to Octopus. Everything works fine now.

I solved the issue.

By creating a New BMW ID. 

Metadata in my old ID was causing the schema hassle. 

​@Rance013 Well done for solving that. Quite often you will see issues resolved by clearing memory or cache so I'm thinking it was a similar issue.

Peter 

Hey ​@Rance013 

Thank you for popping back with that update, I’m really glad to hear you got that sorted in the end! I’m sure someone will likely find this helpful in future.