I have linked my Q4 E-tron to the Charge Anytime app (bypassing the Pod Point app scheduling) but the CA App thinks my car is AWAY when its on the drive. It can detect the car being charged but I cant find a way of adding my address to the App, although its linked to my OVO Energy account (I assume?). How can I resolve please?
Best answer by Gary Alford
Updated on 26/02/25 by Abby_OVO
If you need to re-set your location on the app, please contact the team at chargeanytime@ovoenergy.com.
You can also check out this similar topic linked below which may be helpful:
When you first set up the app you put in your postcode then drag a circle to the location of your house within that postcode. I guess it is possible that step got missed or flicked past.
Sadly once set up there are no options within app to reset or adjust. Hopefully these features will come.
I did contact the smart home support and after a few days got a message to say they will send a prompt to the app to reset home address. Lo and behold when I opened the app again it prompted me to set my home location and I got it right this time!!
Works like a charm now.
Mine is doing exactly the same tonight, saying the car isn’t at home when it is.
It was okay earlier on, I’ve emailed but not sure how long they take to respond hopefully not too long
Hey
If you’ve already set the location in app, and you need to re-set your location on the app, please contact the team at chargeanytime@ovoenergy.com.
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