Hello everyone,
WITHOUT PREJUDICE
I feel compelled to share a cautionary tale and issue a strong warning to all potential customers considering OVO Energy as their energy provider. My recent experience with this company has been nothing short of a nightmare, marked by relentless harassment and bullying tactics that have left me feeling victimized and helpless. I hope that by sharing my story, I can help others avoid the distressing ordeal I have endured.
As a long-standing customer I had always believed that OVO Energy was a reputable and customer-focused company. However, my perception changed drastically when I moved from a rental property to a new home in May 2022. Despite promptly notifying OVO Energy of my change of address, they made a grave error by opening a collections account in my name for the period after I had vacated the rental property.
Since then, I have faced an ongoing battle with OVO Energy, enduring constant harassment and a complete disregard for my rights as a consumer. Despite my numerous attempts to resolve the issue, including seeking assistance from the Ombudsman Services , the situation remains unresolved, causing immense stress in my life.
To make matters worse, I recently received a new bill from OVO Energy that not only contradicts the Ombudsman Services' decision in my favour but also violates Ofgem's Standard Licence Condition (SLC) 21 BA, that explicitly prohibits charging customers for energy usage beyond 12 months if accurate billing or a statement of account was not provided within that timeframe. This blatant disregard for regulatory guidelines is deeply concerning and highlights the bullying tactics employed by OVO Energy.
In an effort to bring about a resolution and hold OVO Energy accountable for their actions, I have been forced to write a letter threatening legal action. It is disheartening that it has come to this point, as I believe that customer satisfaction and fair treatment should be the cornerstone of any reputable company's values.
I write this warning to potential customers, urging you to think twice before entrusting your energy needs to OVO Energy. My experience serves as a stark reminder of the potential consequences of dealing with a company that exhibits such a callous disregard for customer well-being and regulatory compliance.
If you are currently considering OVO Energy as your energy provider, I implore you to carefully weigh the risks involved. Conduct thorough research, read customer reviews, and consider alternative options that prioritise customer satisfaction and uphold ethical business practices.
I sincerely hope that no one else will have to endure the distress and hardship that I have faced due to OVO Energy's bullying tactics. By raising awareness, we can collectively demand better treatment from companies and hold them accountable for their actions.
Thank you for taking the time to read my warning. Let us stand together against such unethical practices and support each other in seeking justice and fair treatment.
Warm regards … Jaber
