I am all for freeing up the time for the Support Team to deal with more urgent and difficult issues.
It would be really good if there was a self service way of cancelling a fixed tariff via the app and website so customers don't have to bother the Support Team via phone etc. Particularly important as OVO are probably in for a very busy 12 months supporting customers.
We like this idea, we like self serving customers. It’s now open for votes and with our online account product team to review :)
+2At the same time it would be worth doing something to automate the process of not charging an exit fee if a fixed tariff is cancelled in 14 days, whatever method is used to cancel.
There a quite a few cases of this not happening across all the OVO social media channels.
Again this would free up the Support Team for more difficult issues over the next 12 months
I agree this would be helpful - I clicked on a fixed rate by mistake on my phone when I was scrolling through the fixed rate options. As a related suggestion - it would be a good idea to have to confirm the fixed rate selection rather than do it on one click - I imagine others have done the same as me and clicked by accident when scrolling. It would save customers and OVO staff time in correcting things.
+2I agree this would be helpful - I clicked on a fixed rate by mistake on my phone when I was scrolling through the fixed rate options. As a related suggestion - it would be a good idea to have to confirm the fixed rate selection rather than do it on one click - I imagine others have done the same as me and clicked by accident when scrolling. It would save customers and OVO staff time in correcting things.
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
