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Question

Requesting Meter Readings?

S
New Member*

Why does OVO keep requesting meter reading when I have a Smart Meter?

    2 replies

    Blastoise186
    Plan Zero Hero
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    • Blastoise186Plan Zero Hero
    • Plan Zero Hero
    • 7898 replies
    • April 7, 2025

    Hi ​@Snowflame ,

    The two most likely reasons are:

    • Your meter hasn’t been sending readings recently
    • You requested Monthly readings rather than Daily/Half-Hourly

    You can fix the former via the tool at https://smart-meter-help.ovoenergy.com and the latter by talking to OVO Support to increase the read frequency OR by changing your preferences in the app.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Emmanuelle_OVO
    1 person likes this
    • Emmanuelle_OVO
      Emmanuelle_OVO
    Emmanuelle_OVO
    Community Manager

    Hey ​@Snowflame 

    Blastoise has already given some very helpful advice here. I just wanted to add the following topic which you may find helpful:
     

     

    Renewable Energy? Big Fan.

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