… I have read some of the topics on the forum and I fully understand why my meter readings are estimated. I have no problem with that. Here is where I need your help. Many of my statements appear to be in error in that the ‘Closing Read’ (Estimated) on one month do not match the ‘Opening Read’ on the next month.
I will try to attach a couple of screenshots to illustrate what I am saying.
Best answer by Jess_OVO
Updated on 12/02/25 by Emmanuelle_OVO:
Hi
Firstly, I’m so sorry, I edited your comment to crop your screenshots slightly and inadvertently removed part of your comment. You mention that fact that in this example it appears you have been double-charged for around 13 m³ of gas and you’ve noticed this in other statements too.
I’m wondering when you downloaded each of the statements in this example. There’s a chance that if the meter reading used on your latest statement doesn’t line up, the previous statement might also have been revised so I’d recommend re-downloading the previous statement to double-check.
If this doesn’t help get to the bottom of things, it might be best to forward the issue on to our Support Team, as
I’m hoping this helps get things sorted. 
Updated on 12/02/25 by Emmanuelle_OVO:
Hi
Firstly, I’m so sorry, I edited your comment to crop your screenshots slightly and inadvertently removed part of your comment. You mention that fact that in this example it appears you have been double-charged for around 13 m³ of gas and you’ve noticed this in other statements too.
I’m wondering when you downloaded each of the statements in this example. There’s a chance that if the meter reading used on your latest statement doesn’t line up, the previous statement might also have been revised so I’d recommend re-downloading the previous statement to double-check.
If this doesn’t help get to the bottom of things, it might be best to forward the issue on to our Support Team, as
I’m hoping this helps get things sorted.
Every month I'm getting more in debt despite paying more than we are using. Nobody can give me an answer & now I see ovo have disabled the email address I had been communicating with. Utter joke! Last person I spoke to assured me I was over £300 in debt as it was just before my payment was due to go out & that everything would work itself out. Less than a month later I'm £430 in debt. I was £150 in debt on the 12th of December. There must be a glitch I'm not using that much!
+3Happy to give a second opinion. Would you like to show the balances on your account eg on the OVO app where it says Previous changes to balance; then See details. Also do you have a smart meter and are your meter readings being received okay? Again in the app that’s under Account - Meter readings - View reading history. They should say Smart alongside. If you give manual readings it’ll say Manual.
Hey
Sorry to hear this,
I’ll get Forum_Support to reach out, please keep an eye on your private messages.
Hope this helps.
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