My supply was capped by cadent in January as they were upgrading the pipes in the area (January??!!)
and as I have mental health issues, I was unable to allow them access to do whatever it is they needed to do when it's switched back on,
So, now I'm capped, cold, depressed and I have no help and I never know when I'm able to allow them in (bi-polar with extreme lows).
The council have been round (February) for their annual check, they did arrange for cadent to come, but I couldn't handle it. Especially after the engineer called me, was rude, shouting and telling me to contact my gas supplier (ovo).
I guess my question is, help?
Any advice, suggestions, anything I can do at short notice when I'm 'awake'?
Best answer by Emmanuelle_OVO
I’m really sorry to hear of the issues you’ve had @Mrm, it sounds like a very stressful experience.
Nukecad has given some really helpful advice here:
Nukecad wrote:
Cadent do need access to uncap the supply, until you can/do let them in there is nothing else that they can do.
Third: Are you aware of Bipolar UK? https://www.bipolaruk.org/ They have an online support forum where you may get further help from others who have faced similar problems with letting people into their property to carry out needed works.
Being practcal: Do you have a carer, or someone who could support you, someone who you are happy to let into your property so that they can be there to let the engineer in to uncap your supply?
A capped supply can be uncapped, if safe to do so, by a gas safe engineer. But it sounds like Cadent need to do some work to the pipes before the supply is uncapped? Have you contacted our support team as the engineer advised? There may be something our team can do. Or they can advise next steps.
The priority services register might provide some helpful services for you:
Priority Services Register (PSR)
You can sign up if you or anyone in your household might need practical support, when it comes to managing your energy. That could be because of a medical reason, you’re pregnant, you have children under 5, you’re over 65, or you don’t read or speak English well.
What does the PSR offer?
Gas Safety Checks
Engineer Passwords where you can agree a password with your supplier that the engineer will give you before entering your property
Adapted communications including black & white print, braille, large print
My supply was capped by cadent in January as they were upgrading the pipes in the area (January??!!)
and as I have mental health issues, I was unable to allow them access to do whatever it is they needed to do when it's switched back on,
So, now I'm capped, cold, depressed and I have no help and I never know when I'm able to allow them in (bi-polar with extreme lows).
The council have been round (February) for their annual check, they did arrange for cadent to come, but I couldn't handle it. Especially after the engineer called me, was rude, shouting and telling me to contact my gas supplier (ovo).
I guess my question is, help?
Any advice, suggestions, anything I can do at short notice when I'm 'awake'?
Third: Are you aware of Bipolar UK? https://www.bipolaruk.org/ They have an online support forum where you may get further help from others who have faced similar problems with letting people into their property to carry out needed works.
Being practcal: Do you have a carer, or someone who could support you, someone who you are happy to let into your property so that they can be there to let the engineer in to uncap your supply?
Third: Are you aware of Bipolar UK? https://www.bipolaruk.org/ They have an online support forum where you may get further help from others who have faced similar problems with letting people into their property to carry out needed works.
Being practcal: Do you have a carer, or someone who could support you, someone who you are happy to let into your property so that they can be there to let the engineer in to uncap your supply?
A capped supply can be uncapped, if safe to do so, by a gas safe engineer. But it sounds like Cadent need to do some work to the pipes before the supply is uncapped? Have you contacted our support team as the engineer advised? There may be something our team can do. Or they can advise next steps.
The priority services register might provide some helpful services for you:
Priority Services Register (PSR)
You can sign up if you or anyone in your household might need practical support, when it comes to managing your energy. That could be because of a medical reason, you’re pregnant, you have children under 5, you’re over 65, or you don’t read or speak English well.
What does the PSR offer?
Gas Safety Checks
Engineer Passwords where you can agree a password with your supplier that the engineer will give you before entering your property
Adapted communications including black & white print, braille, large print
We use 3 different kinds of cookies. You can choose which cookies you want to accept. We need basic cookies to make this site work, therefore these are the minimum you can select. Learn more about our cookies.
