Important news for Indra charger owners - it’s time to set up your new Indra app

I’m surprised that I’ve not been notified by email about this - good job I happened to browse the Forum!  A couple of questions spring to mind:

1. Will there in fact be an ‘official’ email sent out to me when it’s time to migrate, or are you saying I should migrate immediately?

2. Will the Indra Smart Pro need to update its firmware as part of this process, and if so, how long is that likely to take?

Ah, just seen the message in the Indra Web App.

Is it really the case that the Charge Anytime App does not support different scheduled ‘ready’ times for different days of the week?  The old Kaluza App that is being phased out did this perfectly for me.  Do I really need to go and re-set my schedule every day?

A very disappointing start: the new Indra app refuses to go beyond the "Your Vehicle" stage. It correctly identifies the make and model from the registration number, but fails to move to the next page when I press submit - it just shows a spinner for 1 second and that's it.

What's extra annoying is that Indra already have this info as I use it in the web app, so I should just be able to login via the email address and have them recognise the account. It did automatically pull in my name, address and contact details, so it's not as if it's a totally new system which doesn't have this data already. 

I had a very similar experience.  I also had difficulty getting it to recognise and find my charger.   Some combination of deleting and re-installing the app, and rebooting my charger eventually got me through to the end.

At one point the app told me to contact Indra support - and gave me a number to ring …. but the number is not maned outside office hours.  I would have thought they might extend support on the day that they start pushing people to migrate.

I am reluctant to swap straight away seeing the issues.  Also, I charge 2 cars currently on the Web App as it doesnt care what car is plugged in

I hope that system remains after the switch over

I’ll ask about this internally ​@MikeyB & report back to you. 

I got an official email from OVO yesterday telling me I had to move to the new Apps by 8th May.

During the onboarding process of the new Indra App there was a step for updating the firmware which said it could take up to 5 minutes, but appeared to only take a few seconds.   After this step I had trouble completing the onboarding and I had to reboot my charger before I could complete all the steps.    (I’m not sure this was necessary as I also re-installed the app and I’m not sure whether one or both of those steps were necessary).

Update - I seem to have it working now (until it’s had a few nights of charging I can’t be totally sure).

Apologies if this is too much detail, but thought writing every step out might be helpful for others: 

When I selected “I don’t have an EV yet” it did allow me to continue the setup process. I was initially reluctant to choose that option in case it suddenly meant my car was “unknown” and it would refuse to charge it.  
However, when it got through the setup process the “Charging at a glance” home page was blank, closing and reopening the app then took me back to the start of the setup process.  

So I called Indra (they answered pretty quickly and the lady I spoke to was very helpful), and went through the process again. I started by clearing the app’s storage and cache, and when I signed in again it had retained all the previous info and logged in correctly and didn’t make me go through the setup process. It even had the car details that it had supposedly refused to submit every time before that.  

I was then able to connect the Ovo Charge Anytime app to my Indra account (before setting up the Indra mobile app the Charge Anytime app didn’t recognise the web app profile as a valid Indra account to connect to). 

After clicking through some tutorial messages the Ovo app showed a message saying “Connecting to your Indra - please wait a few minutes while we finish connecting your Indra to Charge Anytime” for 10-15 minutes. Once that message dismissed itself the app seems to be setup correctly. Worth noting that the Indra app showed the charger as being offline during those 10-15 mins (even though the white light is illuminated on the charger), presumably this is because Ovo was downloading logs or something from the charger.

• remay_uk
  During the onboarding process of the new Indra App there was a step for updating the firmware which said it could take up to 5 minutes, but appeared to only take a few seconds.

The same thing happened to me, it said it was done after a few seconds. My guess is that the charger already had the latest firmware. I didn’t have to reboot my charger, but as I’ve mentioned in the post above I did have to wipe the Indra app to get everything working correctly and there was a 10-15 min wait while the Ovo app connected to the charger.

I suspect that I achieved clearing the app’s storage and cache by deleting and re-installing the app.   Do you have instructions for clearing the storage and cache - that might be useful for others.

Good idea:

On Android you hold down the app icon until a menu appears, and then select App Info (it might just show an “i” button) to go to another menu.  
There will be an option called “Storage and Cache” - the name might vary slightly depending on the version of Android. Selecting that will show the Clear Storage and Clear Cache buttons. Clearing storage will clear the cache as well so there is no need to select both buttons. 
I don’t believe that iOS has an equivalent, you have to uninstall and reinstall instead.

This will remain the same - the new method will remain agnostic as to what vehicle is plugged in. It only cares about the Charger.

Please bear in mind that if you don’t switch over, your usage of Charge Anytime may be disrupted. It’s important to avoid that scenario.

I am going to move before 8th, but I wanted to see what issues are being caused by others and the solutions.  I dont want to be left without the charger.  On my initial install, it uses WIFI to the router which is constantly reported by Indra as a weak signal.  a reset may mean it may not pick it up again, but lets see

How do you go about adding a second charger to the Indra App?

I already have the car registered and connected to the Indra App to a charger at my parents house. My home charger has been using the Web App, there doesn’t seem to be a way of connecting my charger at home to the app? 

Hey ​@ChrisBlake83 ,

Just checked in with the Indra team on that one for ya. They’ve said you should be able to just start the migration from within the Legacy Web App* and go from there.

Still stuck? 01684 770631 and 0330 175 9678 have your back. Use the 01684 number first as that’s for Indra!

From now on, I’ll be referring to the Kaluza/Indra Web App as the Legacy Web App and the Indra app as the Modern Indra App/Modern App to make this easier in this thread.

​@Blastoise186 The only migration option noted on the Lagacy Web App is to download the Indra App.

I have the Indra App already as I have a Indra Smart Pro charger at my parents house which is register to the Indra App (I'm the only user) they are with British Gas. I have an an Indra Smart Pro Charger at my house but this uses the Legacy Web App as OVO used that method. There is no method to migrate my Charger (legacy Web App) or add a second Indra Smart Pro charger to the Indra App.

Gotcha. If you have a chat with Indra’s team, they’ve said they can help you with a solution for that.

Morning all,

​@alandlynovo thanks very much for putting up the steps for clearing cache - very helpful 😁.

​@Bobbych if you wouldn’t mind keeping us posted with how you get on when you do attempt the switch over that would be great - hopefully it all goes smoothly 🤞

​@ChrisBlake83 did you manage to get in touch with Indra at all? They can be contacted by phone using 01684 770 631, or by email at support@indra.co.uk (https://www.indra.co.uk/contact/).

​@Ben_OVO I am speaking with Indra regarding a solution to this, will happily provide an update once final resolution is confirmed.

I had some problems after the process of installing and setting up the apps:

• The new Indra app showed blank tiles without information about the charger.
• The OVO Charge Anytime app showed that the charger was not connected.
• The car wasn’t charged by the morning.

This is what I did to fix it:

1. Removed all schedules from the old Indra app (one by one for each day).
2. Pressed boost on the charger manually.

At that point, it all came to life and both apps showed the charger connected and charging. I then stopped the boost in the new Indra app and it continued charging according to the schedule set in the OVO Charge Anytime app instead.

Sweet. I imagine that’ll self-heal anyway once the Legacy Web App continues to sunset, but thanks for letting us know!

I left my car plugged in for most of the day yesterday, to check whether both the Indra app and the Ovo CA app were behaving correctly.  

Most of the time they displayed the way ​@timpratt32 has described. Indra showed blank spaces on the “Charging at a glance” page, and the Ovo app showed “Your car is not connected”. If I unplugged and plugged the car back in it would sometimes show the car as being connected but not for very long. 

The was already fully charged, so it could be that the car was not communicating with the charger because it had no need to. I’d still expect it to show “plugged in” though, and the web app still showed the car as connected as it normally would.  

After a small drive to drain a few % off the battery, I plugged it back in and it did charge back up to 100% overnight as expected. Both the Indra and Ovo CA apps now show the car as connected. 

Perhaps the apps don’t display correctly until a car has started charging? 

In your case ​@timpratt32 , it could be that pressing the Boost button to force the car to charge was the step that did the trick and removing the schedules from the old app didn’t make a difference either way. I hadn’t bothered removed my charging schedules from the web app as they are the same as the Ovo app defaults, (for weekdays at least, as far as I can tell there is no way to configure the Ovo schedule to differ each day).
 

That sounds likely - sometimes devices don’t say much to OVO until they first wake up for charging after being connected to the system.

Hi,

Do I have to install a new Indra app if I have the existing one? 

Have just tried connecting my charger (Indra SmartPro) and haven’t been successful - getting error message ‘Charger not available’??.

Have emailed Indra support for advice too.

Jasmin