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Unable to turn off 'urgent mode'?

  • January 13, 2025
  • 2 replies
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I turned on Urgent mode yesterday, just to test.

I now cannot get the app to turn it off again.

 

I have followed the FAQ guidance which says to unplug the charger for at least 30 minutes. It has been unplugged for a good deal longer, and still is not resetting.

 

Why does the app not have a button to turn off Urgent mode?

 

Please can you advise how I can get the app to switch back to the Schedule?

 

UPDATE: Wouldn’t you know it, I just checked the app now and Urgent mode has turned off.

HOWEVER: There really REALLY needs to be a button to turn it off. I realise this is probably a problem with Kaluza, but needs to happen.

 

Best answer by Blastoise186

Howdy ​@bixbarton ,

Glad you got it fixed! If this keeps happening, please let the Charge Anytime team know via 0330 175 9678 and they’ll try to dig the logs to figure out what’s going on.

As for your suggestion… I like that one a lot so I’ll have a chat with the team in the morning (Sorry, but my TARDIS Functionality is still undergoing development!) and get their thoughts on putting it into the suggestions box. Definitely feels like a valid suggestion so I’ll let you know what they say.

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Hyundai Kona, with Project-EV APEX charger

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Blastoise186
Plan Zero Hero
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  • Blastoise186Plan Zero Hero
  • Plan Zero Hero
  • 7890 replies
  • Answer
  • January 13, 2025

Howdy ​@bixbarton ,

Glad you got it fixed! If this keeps happening, please let the Charge Anytime team know via 0330 175 9678 and they’ll try to dig the logs to figure out what’s going on.

As for your suggestion… I like that one a lot so I’ll have a chat with the team in the morning (Sorry, but my TARDIS Functionality is still undergoing development!) and get their thoughts on putting it into the suggestions box. Definitely feels like a valid suggestion so I’ll let you know what they say.

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Emmanuelle_OVO
Community Manager
  • Emmanuelle_OVO
  • Community Manager
  • 2572 replies
  • January 14, 2025

Hey ​@bixbarton 

I’ll feed this back to the team. I’m glad the issue is now resolved. 

Renewable Energy? Big Fan.

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