A warning to charge anytime customers.
I received our monthly bill yesterday and thought it looked quite a bit higher than normal (around £80 more), when I checked I noticed the charge anytime credit was missing from the bill. I took a look in the app and found that our car, a Tesla M3LR, connection had expired and had been since the 6th September!!! (we connect directly to the car rather than via a smart charger). We're not sure why this happened whether it was a Tesla software update or something OVO’s end. As we never really go into the app to alter the charge schedule we weren't aware that the car had become disconnected 🙁 Due to the timing of the bills and when it became disconnected it wasn't apparent until I got the latest bill. Last months bill was normal and as the connection had expired a week before the end of the bill period the credit appeared on the bill and was around the normal amount.
I have emailed the chargeanytime team to ask for a feature request to have a notification alert sent from the app to let customers know that the car (or charger) has become disconnected.
In the meantime we’ll be checking in the app regularly to make sure things are working properly so we’re not caught out again. Lucky it was only around £80 and I spotted it as soon as I could.
Has this happened to anyone else?
