Updated on 18/02/25 by Ben_OVO
Be very wary of the accuracy of the Ohme Home Pro charger. Mine was displaying a certain number of units consumed for a charging session, but when the charging socket was removed from the vehicle the figure dropped by about 30%. The lower figure was the one reported to Ovo on the charge anytime EV tariff. This meant that, for example, instead of being charged 7p per unit on a 60 unit charge (£4.20), it would be 7p for 42 units (£2.94) and 28p for the remaining 18 units (£5.04), total £7.98. Therefore I was getting charged nearly DOUBLE the correct figure. It took me many months to get Ohme to accept there was a problem, despite providing them with compelling evidence from my Smart Meter and from calculating the theoretical consumption of a charging session. If you have this charger please check!!
Our Charge Anytime team can be contacted via email at chargeanytime@ovoenergy.com. Sometimes, tech issues with our third parties may cause discrepancies. In these situations our Charge Anytime team will help as much as they can, but you may also need to contact the charger / vehicle manufacturer. Ohme have some handy information here which also includes their contact details. You can find our Charge Anytime FAQ’s here. There’s also some handy information in this previous Forum topic:
