I have problem to set up chargeanytime app.
Specifically I can't connect to my Mercedes vehicle ID to Kaluza. I tried many times but I failed , the ID can't be recognised.
Could you advise ?
Thanks
Solved
Can't connect Mercedes ID with Kaluza
Best answer by Nick Challacombe
Updated on 19/02/25 by Ben_OVO
To update all Forum Members who are part of the Mercedes / Beta Pilot:
This is still a pilot, and some issues - like the 50% total charge problem - may take time to resolve. As a result, the Charge Anytime team is unable to provide further updates at this time.
If the limitations you're experiencing outweigh the benefits of the Charge Anytime add-on, we recommend leaving the pilot for now while we work on improving the service.
We’re sorry for any frustration this may cause. Please keep an eye on the Forum for updates - we’ll share any new developments as soon as we have them.
You can exit the Mercedes Beta Pilot at any time by taking the following steps:
- Open the OVO Charge Anytime app
- Click on the "Account" tab in the bottom right
- Click on the User icon in the top left
- Click the "Delete account" link
- Select a reason for leaving and click "Continue"
- Your app account will now be deleted and there will be no further connection or interaction between your car and the OVO system
- Note: You will still be credited for any smart charging that you have done up to this point
I was informed that as long as I left the in car timer unset then use the dos type Kaluza page, not the app then my car whick is not listed it would work. I have changed my car since then and the new car was not listed not my wife’s new MG 4trophy which runs OK on charge anytime after we had zeroed the cars timer.
It is a little trial and error but everything works fine, the guys at Indra are very helpful is you phone the via the number on the Kaluza web page.
you have to have an Indra Smart Pro charger or an OHME one I understand.
hope this helps
Updated on 19/02/25 by Ben_OVO
To update all Forum Members who are part of the Mercedes / Beta Pilot:
This is still a pilot, and some issues - like the 50% total charge problem - may take time to resolve. As a result, the Charge Anytime team is unable to provide further updates at this time.
If the limitations you're experiencing outweigh the benefits of the Charge Anytime add-on, we recommend leaving the pilot for now while we work on improving the service.
We’re sorry for any frustration this may cause. Please keep an eye on the Forum for updates - we’ll share any new developments as soon as we have them.
You can exit the Mercedes Beta Pilot at any time by taking the following steps:
- Open the OVO Charge Anytime app
- Click on the "Account" tab in the bottom right
- Click on the User icon in the top left
- Click the "Delete account" link
- Select a reason for leaving and click "Continue"
- Your app account will now be deleted and there will be no further connection or interaction between your car and the OVO system
- Note: You will still be credited for any smart charging that you have done up to this point
I was informed that as long as I left the in car timer unset then use the dos type Kaluza page, not the app then my car whick is not listed it would work. I have changed my car since then and the new car was not listed not my wife’s new MG 4trophy which runs OK on charge anytime after we had zeroed the cars timer.
It is a little trial and error but everything works fine, the guys at Indra are very helpful is you phone the via the number on the Kaluza web page.
you have to have an Indra Smart Pro charger or an OHME one I understand.
hope this helps
Hey
Welcome to the OVO Online Community,
You’ve earned yourself an EV badge, which I've added to your account 😊
I can see that Nick has given some helpful advice here. If you’re still having issues please contact chargeanytime@ovoenergy.com. The team will look into this for you.
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