Skip to main content
Solved

The charge schedule showing in Renault app has no relation to the time charging takes place


Forum|alt.badge.img

I regularly set Charge Anytime to charge my car by 7:30am and it works perfectly.  If I look at the Renault App it shows that a scheduled charge is set up, but it bears no relation to the time that my car charges.

Is there some kind of special magic going on?

 

Best answer by BPLightlog

Updated on 14/02/25 by Ben_OVO

Charge Anytime uses a direct connection to the EV and so depending on your charger/EV combination, the cars app has no part in the system. 

If the charger is compatible, it links slightly differently 

 

View original

7 replies

BPLightlog
Plan Zero Hero
Forum|alt.badge.img+5
  • Plan Zero Hero
  • 2733 replies
  • Answer
  • January 8, 2024

Updated on 14/02/25 by Ben_OVO

Charge Anytime uses a direct connection to the EV and so depending on your charger/EV combination, the cars app has no part in the system. 

If the charger is compatible, it links slightly differently 

 


Forum|alt.badge.img
  • Author
  • Carbon Catcher*
  • 55 replies
  • January 8, 2024

Thanks

Not on a compatible charger

So the times showing in the app are just random and Charge Anytime is turning charging on and off directly by talking to car, by-passing any settings.

Cheers


BPLightlog
Plan Zero Hero
Forum|alt.badge.img+5
  • Plan Zero Hero
  • 2733 replies
  • January 9, 2024
wkeithg wrote:

Thanks

Not on a compatible charger

So the times showing in the app are just random and Charge Anytime is turning charging on and off directly by talking to car, by-passing any settings.

Cheers

Yes, with a compatible EV but not charger, that’s exactly what’s supposed to happen


Forum|alt.badge.img
  • Author
  • Carbon Catcher*
  • 55 replies
  • January 9, 2024

Just checked again this morning and the schedule has been changed again - the start time is still before the car started charging and the end time is still before it finished so it’s obviously being changed by the system but has nothing to do with when the car charges 🤷🏻‍♂️


Forum|alt.badge.img
  • Author
  • Carbon Catcher*
  • 55 replies
  • January 9, 2024

Went out this morning so plugged in car on my return and set charge by to 16:00.  

Charge completed at 15:40.

Renault App  showing Selected Mode as Instant on front screen but on going to the Charging Mode screen it shows an End Time of a minute before charging started.  The car dashboard is showing the icon for customised time charging.  

It looks like while Charge Anytime works the app doesn’t quite reflect what is going on so I should just ignore it and “trust the process”.  Unfortunately I worked in IT for 40 years so I’m not a great believer in “trusting the process”!   


Forum|alt.badge.img
  • Carbon Cutter*
  • 3 replies
  • January 21, 2024

Mine just isn’t charging through charge anytime app. I get home, plug the car in, nothing happens at all throughout the night. One minute app says instant, next minute it’s customised. 


Abby_OVO
Community Manager
  • Community Manager
  • 1071 replies
  • January 22, 2024

Hey @AJWEV92 

 

I’m sorry to hear about this, have you contact the team about this issue? If not, I’d pop the team an email at chargeanytime@ovo.com.

 

Let us know how you get on.


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings