When charging at home the app is showing charging away from home.
I think I didn’t set the location correctly in the app. But there is no way to change it in the app.
any suggestions??
Solved
Need to re-set location on Charge Anytime App
Best answer by Blastoise186
Updated on 25/02/25 by Emmnuelle_OVO
Howdy
Yup, there is a fix for this. Ping an email over to smarthome@ovoenergy.com and the team can help you fix this. It’s deliberately not self-service to help prevent abuse of the system if memory serves, but legitimate mistakes are definitely something you’re allowed to fix.
Just as a tip, try to get the pin as close as possible to your house. :)
Hope this helps!
We’ve got a similar topic on EV & Charge Anytime location that may also be helpful:
We’ve also got some other super handy topics all about setting up a compatible EV or Smart Charger with Charger:
+1- Plan Zero Hero
- 7867 replies
- Answer
Updated on 25/02/25 by Emmnuelle_OVO
Howdy
Yup, there is a fix for this. Ping an email over to smarthome@ovoenergy.com and the team can help you fix this. It’s deliberately not self-service to help prevent abuse of the system if memory serves, but legitimate mistakes are definitely something you’re allowed to fix.
Just as a tip, try to get the pin as close as possible to your house. :)
Hope this helps!
We’ve got a similar topic on EV & Charge Anytime location that may also be helpful:
We’ve also got some other super handy topics all about setting up a compatible EV or Smart Charger with Charger:
Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
+1- Plan Zero Hero
- 7867 replies
Np. Once it’s done you’ll be able to use the app to set the location again. They’ll let you know once that’s possible.
Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
they emailed me yesterday saying it had been passed to the technical team to reset the pin.
so I’m just waiting for the App to notify me to charge the location.
1 person likes this
Good to hear! 😊 any problems please pop back.
I flagged it to the smart home team and they have advised the request has been picked up and they’ll try and get round to it quicker 😊 Gentle push in the right direction!
I think they could improve the app so say give you 2 attempts around the same postcode as your energy address before locking. That way it’ll cut down the amount of admin the team have to reseting it. Just my thoughts :-)
1 person likes this
Hi,
My charge anytime app says my car is charging away from home, when it’s charging at home. I’m guessing this may be a location issue within the app and I need to reset this?
how do I go about resetting this?
thanks in advance
+1- Plan Zero Hero
- 7867 replies
Hey
Sorry about that! This can indeed be done, but you’ll need to get the Charge Anytime team to help you. Can you ping them an email via chargeanytime@ovo.com please? Someone there will reset the location settings and the next time you open the app after that, you can set the location again.
Please try to be as accurate as possible - trust me when I say it will help you a lot if you do!
Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Thanks Blastoise186
ive emailed, hopefully won’t take as long as it has for others to be resolved.
1 person likes this
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