I have purchased tickets for the upcoming One Ok Rock show in October on Ticketmaster. I’m supposed to receive my tickets in the OVOArena app so I did create an account with the same email address as my Ticketmaster account since that’s what’s used to identify the account the tickets are sent to. However, I can’t login. I have tried resetting my password more than 20 times. It always tells me the that my username or password is wrong which is not true. If I create a new account with a new email address but the same password I can login but somehow the account I am supposed to receive the tickets on does not work. I have contacted the customer support and they said this behavior is normal and that I am supposed to be able to access my tickets a few days prior but that makes no sense to me. Why would I not be able to even login just because I purchased tickets on Ticketmaster? I did some digging online and nobody else seems to have this problem.
Unable to log into the OvoArena app
Best answer by Abby_OVO
Updated 30/10/24 Abby_OVO
Hey
I reached out about this to see what would be best and if we can get you sorted here. I do have a few more questions and suggestions.
If the tickets were purchased through Ticketmaster, then we’d recommend contacting Ticketmaster support here or by phone on 0333 321 9999. We believe this would be the best place to get access to the account. You’ll then need to get these tickets from the Ticketmaster account.
If the tickets were purchased through your AXS account, to access the tickets on the Arena Wembley app you would need to login using the same details as your AXS account, if you’ve got one. Usually customers download the AXS app and get the tickets directly from there, it might be worth going via the AXS app rather than via the OVOArena app if you’re having issues there.
Could I also double check exactly where it’s getting stuck, is it the logging into the OVOArena app or is it the 'ticket wallet' section?
It may be helpful if you could share a screenshot of the issue so we can see where the problem lies.
+1- Plan Zero Hero
- 7867 replies
Hi
Try this fix in the morning.
Head over to https://axssupportuk.zendesk.com/hc/en-gb/articles/14184613629212-How-do-I-contact-AXS-UK-as-a-customer and hit the Have a Question button in the bottom right corner, then type the word “Agent” without the quotes to have the bot connect you to a human.
They should be able to help with this.
Failing that, head to the box office with your purchase confirmation email and payment card, someone there should be able to figure this out and get you in.
Hi
Try this fix in the morning.
Head over to https://axssupportuk.zendesk.com/hc/en-gb/articles/14184613629212-How-do-I-contact-AXS-UK-as-a-customer and hit the Have a Question button in the bottom right corner, then type the word “Agent” without the quotes to have the bot connect you to a human.
They should be able to help with this.
Failing that, head to the box office with your purchase confirmation email and payment card, someone there should be able to figure this out and get you in.
Thank you. The AXS people could not help me. What do you mean by “box office”?
+1- Plan Zero Hero
- 7867 replies
At the venue, there’ll be a desk that can handle this query. Otherwise, I’d suggest speaking to any on-site staff and they’ll advise.
I will see who else is around to help, bear with me.
Hey
Glad to see one of our volunteers has already stopped by to help out.
Did you manage to get everything sorted in the end?
I did send another mail to customerservices@ovoarena.co.uk
I hope they can sort this out. This is getting kinda frustrating.
Hey
Sorry to hear that it’s still an issue for you! There maybe some extra things to consider that could be blocking the access:
- Check your device for a VPN as this could block access to certain apps or accounts.
- Ensure that you update your software as older software builds can sometimes cause issues.
- check your spam folder in your emails incase any of the emails have landed there in error
Have you tried signing in on any other devices yet?
Hopefully the team have other suggestions they can make when they get in touch.
Hey
Sorry to hear that it’s still an issue for you! There maybe some extra things to consider that could be blocking the access:
- Check your device for a VPN as this could block access to certain apps or accounts.
- Ensure that you update your software as older software builds can sometimes cause issues.
- check your spam folder in your emails incase any of the emails have landed there in error
Have you tried signing in on any other devices yet?
Hopefully the team have other suggestions they can make when they get in touch.
I tried all of those, no success unfortunately. One other suspicion I have had is that there might be different OVOArena apps based on the region of the App Store one is using. Are the OVOArena apps on app stores outside the UK identical to the UK one? Could that cause login issues? I am asking since the Ticketmaster UK app is different to the Ticketmaster apps outside the UK.
Updated 30/10/24 Abby_OVO
Hey
I reached out about this to see what would be best and if we can get you sorted here. I do have a few more questions and suggestions.
If the tickets were purchased through Ticketmaster, then we’d recommend contacting Ticketmaster support here or by phone on 0333 321 9999. We believe this would be the best place to get access to the account. You’ll then need to get these tickets from the Ticketmaster account.
If the tickets were purchased through your AXS account, to access the tickets on the Arena Wembley app you would need to login using the same details as your AXS account, if you’ve got one. Usually customers download the AXS app and get the tickets directly from there, it might be worth going via the AXS app rather than via the OVOArena app if you’re having issues there.
Could I also double check exactly where it’s getting stuck, is it the logging into the OVOArena app or is it the 'ticket wallet' section?
It may be helpful if you could share a screenshot of the issue so we can see where the problem lies.
Hi there- I’ve purchased tickets to a gig at the OVO Wembley Arena next month and I’m trying to access my tickets on the app - I bought my tickets through ticketmaster and it says I should access my tickets on the OVO app. When I log into the OVO app it doesn’t come up with my tickets, and when I go to the ‘inking ticket accounts’ tab and enter the ‘add ticket account email’, I never receive an email! It’s not in my inbox or my spam and I’ve tried multiple times - please help!
+1- Plan Zero Hero
- 7867 replies
Hey
It’s a little tricky here I’m afraid as OVO isn’t directly responsible for this one. Try contacting customer service via that app - they’ll be best placed to help.
Otherwise, try 020 8782 556 or customerservices@ovoarena.co.uk .
Hey
There’s an app for Wembley - https://www.ovoarena.co.uk/your-visit/venue-app. Give that a try and let us know if it works for you.
If that doesn’t work you can speak directly to ticket enquiries at the following link - https://www.ovoarena.co.uk/contact.
I hope this helps!
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