Good evening
I ran out of gas this morning and activated Emergency Credit (£15.00) via my card. A few hours later I topped up my gas card with £5.00 and put it in the meter. The normal “please wait……..” sign came up but then it went back to the first meter screen (I think it showed £15.00 emergency credit) and then went to the “please wait screen” again. The next screen that came up was the amount of £0.01p being taken to pay back emergency credit. It then asked me to press A which I did, however nothing happened (the meter screen was frozen). After a while it went back to the “please wait..” screen and the £5.00 credit was then added. However, instead of going back to the first meter screen, “please wait….” appeared again and a second £5.00 was added. Therefore I currently have £10.00 credit on my gas meter when I only paid for £5.00.
Can anybody tell me what has happened here? Is the meter or gas card faulty? The meter was installed back in 2007 and the gas card is from 2023. The Paypoint gas receipt states £5.00. If I had topped up £5.00 prior to today, the meter would have accepted that instead of activating emergency credit?
Any help/advice would be appreciated. I hope any problems can be rectified.
Thanks in advance
