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My electric has gone off and won't come back on even thought I topped up?

  • February 3, 2024
  • 2 replies
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My electric went off no credit or emergency credit. I’m on pre pay smart meter I’ve topped it up but electric hasn’t come back on please help 

Best answer by Abby_OVO

Updated on 15/11/24 by Shads_OVO

Hey @Sj140801 

 

Like Blastoise186 has mentioned, sometimes if the supply has been off completely before topping back up, you may need to re-enable the meter itself. We’ve got a really helpful topic dedicated to this below:

 

 

Let us know how you get on.

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    tester101

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Blastoise186
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  • Blastoise186Plan Zero Hero
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  • February 4, 2024

Hi @Sj140801 ,

After topping up, you may need to go to the meter itself to restore supply. Please show us photos of the meter you’ve got with the display lit up.

Thanks

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Abby_OVO
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  • Abby_OVO
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  • February 5, 2024

Updated on 15/11/24 by Shads_OVO

Hey @Sj140801 

 

Like Blastoise186 has mentioned, sometimes if the supply has been off completely before topping back up, you may need to re-enable the meter itself. We’ve got a really helpful topic dedicated to this below:

 

 

Let us know how you get on.

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