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No gas and multiple failed appointments, what should I do?

  • September 1, 2023
  • 3 replies
  • 530 views

I was switched over 6 weeks ago never recieved a card 5 engineer appointments have been missed in 3 days I'm now going into day 4 with no gas any idea what I can do? 

6 weeks they keep telling me a card is being posted now engineer's aren't turning up spent hours upon hours on the phone and waiting for no one 😢

Best answer by Emmanuelle_OVO

Updated on 07/11/24 by Abby_OVO

 

Hey @Ilovebizz,

 

I’m really sorry to hear this,

 

If you’re off supply and unable to top up they should be able to book you in for an emergency appointment. I feel like if appointments keep failing there must be something going wrong. I’d advise contacting the support team to investigate further, it may be that your contact number or address is incorrect. 

 

If it’s not a meter fault is it possible for them to give you discretionary credit to get back onto supply? 

 

How to get in contact about my OVO Pay As You Go account
 

  • The best way to get in touch with us is via chat here. Just click the green chat icon on the bottom right of your screen. We’re here to help anytime from 8am to 8pm Monday to Friday and 9am to 5pm on Saturday and Sunday.
  • Or call us on 0330 175 9669 - Opening hours: Mon-Thu 8am to 8pm, Friday 8am to 6pm, Sat-Sun 8am to 5pm.

 

 

Hope this helps.

View original

3 replies

Blastoise186
Plan Zero Hero
Forum|alt.badge.img+1
  • Plan Zero Hero
  • 7966 replies
  • September 2, 2023

You need to contact Support for this. https://ovoenergy.com/help . Live Chat is open today until around 2pm.


  • Author
  • New Member**
  • 1 reply
  • September 2, 2023

Yes 4th day of contacting them 5 missed appointments so far! 


Emmanuelle_OVO
Community Manager
  • Community Manager
  • 2562 replies
  • Answer
  • September 4, 2023

Updated on 07/11/24 by Abby_OVO

 

Hey @Ilovebizz,

 

I’m really sorry to hear this,

 

If you’re off supply and unable to top up they should be able to book you in for an emergency appointment. I feel like if appointments keep failing there must be something going wrong. I’d advise contacting the support team to investigate further, it may be that your contact number or address is incorrect. 

 

If it’s not a meter fault is it possible for them to give you discretionary credit to get back onto supply? 

 

How to get in contact about my OVO Pay As You Go account
 

  • The best way to get in touch with us is via chat here. Just click the green chat icon on the bottom right of your screen. We’re here to help anytime from 8am to 8pm Monday to Friday and 9am to 5pm on Saturday and Sunday.
  • Or call us on 0330 175 9669 - Opening hours: Mon-Thu 8am to 8pm, Friday 8am to 6pm, Sat-Sun 8am to 5pm.

 

 

Hope this helps.


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