Hi, this morning I spoke to a member of the pay as you go team to make the switch which they completed. I have since tried topping up on the app but nothing went onto my meter,I even tried topping up manually with the top up code but nothing. I called the team and they said it could take 24 hours to activate however my smart meter already sais it’s on prepaid mode…any help would be appreciated
seb
Best answer by Blastoise186
Updated on 06/11/24 by Abby_OVO
Hey
Sorry to hear this, I’ve seen a couple of similar topics today. I wonder if there’s an issue with paypoint? I’ll raise this internally incase it’s a wider issue.
If you’ve tried to top up a traditional meter but the credit hasn’t gone on, you may need to use the UTRN Code on the receipt to put the top-up through the meter manually.
If you go off supply and are unable to top up the support team will need to book in an emergency meter exchange, you should be able to request a smart meter.
The easiest way is via Live Chat at https://ovoenergy.com/help .
If you still get stuck after giving that a go, please stop by here again.
+1Updated on 06/11/24 by Abby_OVO
Hey
Sorry to hear this, I’ve seen a couple of similar topics today. I wonder if there’s an issue with paypoint? I’ll raise this internally incase it’s a wider issue.
If you’ve tried to top up a traditional meter but the credit hasn’t gone on, you may need to use the UTRN Code on the receipt to put the top-up through the meter manually.
If you go off supply and are unable to top up the support team will need to book in an emergency meter exchange, you should be able to request a smart meter.
The easiest way is via Live Chat at https://ovoenergy.com/help .
If you still get stuck after giving that a go, please stop by here again.
I have new traditional PAYGO meter and key. My paypoint receipt shows correct account number and serial number and the amount bought. When I put in meter it only shows existing balance and does not register top ups. Please help. Patricia B
Hey
Sorry to hear this, I’ve seen a couple of similar topics today. I wonder if there’s an issue with paypoint? I’ll raise this internally incase it’s a wider issue.
If you’ve tried to top up a traditional meter but the credit hasn’t gone on, you may need to use the UTRN Code on the receipt to put the top-up through the meter manually.
If you go off supply and are unable to top up the support team will need to book in an emergency meter exchange, you should be able to request a smart meter.
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