How do I move from prepayment when moving into an OVO supplied rental?

Updated on 14/11/24 by Emmanuelle_OVO:
 

The quickest way to let us know is through our live chat service, or you can call us on 0330 175 9669.

 

Opening hours:

Monday - Friday 8am to 8pm

Saturday - Sunday 9am to 5pm

 

• A guide to joining, moving home or leaving OVO as a Pay As You Go customer Tutorial

 

Here's the online top up portal page for OVO Pay As You Go customers with a smart meter. 

 

For OVO Pay As You Go customers with a smart meter, here’s a link to download our app for Android. 

 

For OVO Pay As You Go customers with a smart meter, here’s a link to download our app for Apple

Hey @Tom1992 ,

Good luck with the home move!

As for your question, the answer depends on what meter it is.

If it’s a Smart Meter, then you can simply ask OVO PAYG Support to set up a transfer to Pay Monthly via 0330 175 9669 and it should be pretty simple to do.

If it’s NOT a Smart Meter i.e. you use a Key/Card that you insert into the meter to top-up, it’ll need to be replaced which will take longer. 0330 175 9669 is again the number to call to sort that out and get an engineer to stop by.

Either way, you’ll need to set up an account anyway so feel free to discuss this at the same time.

You will not be able to switch supplier without signing up to OVO first.