I think you can probably just ignore it if you’re PAYG. It won’t do much in your case.

Hello thanks for the reply.  I had one from SSE once and didn't reply.  I don't understand why they say to make bills more accurate if your PAYG?  Lady on phone has changed me to daily/ half hour readings anyway.  It's just the email had my account number  but a link which went to a credit meter account registration portal.

Hello, 

Ok thank you.  I know sometimes with the traditional meters they occasionally send someone round to take a reading.  Even on PAYG I used to think that was strange but thanks for your reply.

No worries.

You’ll still get the odd meter reader visit regardless of meter type/tariff combo, mostly just to verify everything is in order and working as intended.

By the way, with traditional prepayment meters, the meter readings were submitted semi-automatically via the key/card as there was no direct link to the meter. Whenever you put the “Top-Up Device” (the fancy name for those things!) into the meter, the current meter reading and credit/debit balance would be written to the key/card immediately, and when you put the same key/card into the top-up terminal at the shop, it’d read the meter reading and balance from the key/card and submit that to your supplier as part of the top-up request.

Pretty clever huh?

It’s also one of the reasons why you have to insert the key/card into the meter to activate Emergency Credit. :)

Smart Meters just make the whole job a lot easier.

Hello,  I have just seen online about the move from SSE to OVO for PAYG.  It says the exact same thing as was in my email under what happens to my data? That they would like to take daily readings. Thank You for replying.

Also can I ask I got an email last month on the 17th March saying my new Top up card was on its way haven't received anything.  Can you just give the Paypoint your card number if I chose to pay this way as I know it.  It's the same as with SSE.

I can’t access your account as a forum volunteer, and no-one here can do so via the forum.

You’ll need to contact Support. Try 0330 175 9669

When I phone  0330 175 9669 I get told they are credit meters and I looked online and found 0330 303 5063 is the PAYG number.  I call it and get straight through.  I mentioned this once before and Tim said he would get it flagged.  

Hey @hallj12345,

That’s very unusual, 0330 303 5063 is the pay monthly number? But as long as you’ve managed to get through.

Hello,

I just called 0330 175 9669 to enquire whether they were paying.  She said yes.  Only when I joined OVO from SSE I phoned this number and was told it was credit meter customers.  When I phone 0330 303 5063 they get my account up.  Have I done something wrong?

Hey @hallj12345,

If your meters have accidentally been changed to pay monthly, and they should be pay as you go. You can flag this with Support who will raise this to be reversed. If you’re contacting 0330 303 5063 who are successfully able to get your account up, I’d reach out to them. 

Keep us posted with how you get on.

Hello,

No my meter is still PAYG.  I phoned 0330 175 9669 yesterday and they said they were PAYG.  I asked the other number if they were PAYG and they say yes.  Perhaps some of the call center staff are not very knowledgeable.  I don't know my meter is PAYG anyway.  The first time I called they number you give I was told they were pay monthly.  I think some of them get their wires crossed.  I have just topped up so it's in PAYG mode and checked my meter and in-home display both are PAYG mode. The correct number can get my account up as well.