Waiting for a new top up card - Emergency credit's almost run out!

Hi @JLB ,

Please contact Support about this. I’m afraid we can’t access the account from here.

No one here has access to your account @JLB. Have you been swapped supplier or just needing your new meter to be sorted ?

I thought I was messaging customer services, rather than calling which takes forever!😩didn’t realise it was just regular customers on here 😬

There is a webchat facility (or there are social channels to DM as well)

https://help.ovoenergy.com/#contact_us_container

I AM WAITING NEARLY 6 MONTHS FOR A TOP-UP SWIPE CARD, A BARCODE 

ANYTHING SO I CAN TOP UP 

I AM BEING TOLD, AFTER 2 HRS WAITING ON HOLD WE NO LONGER ISSUE PLASTIC SWIPE CARDS(pure k*k)

THEN SEND ME A BARCODE  TWINNED TO MY SMART(elec)METER.

MY ACCOUNT IS IN YOUR SYSTEM

DETAILS: *edited by mod*

I expect this to be a waste of time, fobbed off, spoken to like I am a taste, will you prove me wrong?very much doubt it

Hi @Prod ,

I’ve had to ask a moderator to edit your post. I can’t use your personal information and as this forum is public, you’ve leaked it to the entire world. A moderator will remove it shortly to protect your privacy.

That barcode you received is the same as a plastic card. Take it to any PayPoint shop and they’ll scan it, just like a swipecard and you can then top-up. If you don’t have one, the Support Team can send it again in digital format.