Updated on 03/03/25 by Abby_OVO
Hi @alinbongo54,
I’m sorry to hear this is still an issue for you. We don’t have a direct email address for the Power Move team as they’re non customer facing. I will send you a PM so that I can confirm your email address and I will see about finding some answers for you!
Keep an eye on your inbox here.
You can now track your progress through the OVO app. Sign in, select 'Power Move' on the home screen, and you’ll see your monthly progress and how many entries you're on track to earn. At the end of the month, we’ll let you know if you’ve won a prize.
Don’t have the OVO app? Download it from the App Store or Google Play Store.
You can find out more about the recent changes to Power Move on their FAQs page here, or check our out Forum topic below for more: