Moving into a new property - how do I get access to the online account?

I’m the new tenant in the flat, and I’m trying to create an account for the account number of the old tenant but it won’t let me. I’m conscious that I’m now 2 months in arrears. 

You need to set up a completely new account. This page tells you what to do.

https://www.ovoenergy.com/moving-home

A good guide here @jhsphx 

• Moving into a home that OVO supplies - A Guide Tutorial

i have the same problem and this for ovo is not new. i have read this problem was just 2 years ago and still now you have the same problem. call your IT to fix this issues because is something stressful and yesterday i was for more than 2 hours to the comp and the message was you are the first please wait but no one have talk more with me. 👿 

I have exactly this same problem. I am a new tenant. I register my email and got email from ovo to set up account online, I click on that link provide my details, but they are also requesting from me account number, which obviously I don’t have as I am new and it doesn’t let me go through registration without this number, so it is impossible for a new tenant to set up an account. 

So how I am suppose to do it, if the ovo web doesn’t let you do it?  And please do not tell me to call customer service as I have bad anxiety with making phone calls and I will not do it. 

Is there a chat option ?

Thanks

You need to set up an account via https://switch.ovoenergy.com first. Only after that can you set up an online account

Have you been through the process of setting up a new account?

https://switch.ovoenergy.com/

There is a chat option on the website but it's only available at certain hours.

https://www.ovoenergy.com/help/how-do-i-get-in-contact

Thank you, I was doing it differently, now I use the link you guys provided, I filled all answers and on the end it says ‘OOps there is a problem…… try it later”

This link you provided is to do a switch, but I did not have electricity on my name yet, so this is my first time. Can it be the issue? 

Hey@martakolt,

Sorry for the issues you’re having, 

The links Community Members@M.isterW and@Blastoise186 have provided are the correct links. If you are having an issue please call Support on 0330 303 5063 and they can set up your new account over the phone. 

Hi,

I have an account number with OVO and have started paying bills. I want to create an account with OVO Energy so I can better keep track of my balances and not have to rely on paper billing. I have tried several times to enter my email address to get a profile creation link but nothing is being sent to me (including spam & junk). I’m not sure what to do, any advice?

Thank you,

Liam

Hi @lbirch21 ,

You’ll probably need to call Support in this case, try 0330 303 5063 and they’ll sort you out.

Please note that you can’t re-use someone else’s old account - you’d need to create a new one if that’s what you’re currently doing.

Hey @lbirch21,

If your new home is supplied by OVO, you can call our Support Team on 0330 303 5063, we’re open Monday- Friday 9am to 5pm. Or, if you’d prefer to do it all online you can sign up here. 

This topic might be helpful to you:

• Moving into a home that OVO supplies - A Guide Tutorial