Disabled, I want to join OVO- How can I contact?

Hi @Vapegirlclouds ,

Gonna have to burst your bubble here a bit. Unless you’re willing to go to Smart Meters, you can no longer go onto PAYG in the UK if you’re not already on it - and this is the same across ALL suppliers including OVO. Traditional Credit and Traditional Prepayment Meters just don’t exist in inventories anymore. Additionally, the supporting infrastructure for Traditional Prepayment Meters is being slowly dismantled over time and sooner or later there’s going to be a total “Stop Sell Order” placed against it, meaning absolutely no-one else can be added to it, if it hasn’t already happened.

Everyone on Traditional Prepayment is being slowly migrated to Smart anyway. Suppliers won’t be keen to make more work for themselves by having yet more migrations to do.

OVO hasn’t offered Traditional Prepayment for many years. The last time it did so was prior to splitting PAYG customers off into the Boost brand - and Boost is no longer taking new customers on at all because it’s currently being merged back into OVO PAYG. The new version of OVO PAYG only offers Traditional Prepayment for those who currently have that type of meter already installed - everyone else will have to go onto Smart Meters.

Once you upgrade to Smart, there’s no downgrade path back to Traditional - this is the same for both Credit and Prepayment.

Also, you won’t be able to take OVO to the Energy Ombudsman over this either. As it sounds like you’ve never been supplied by OVO, the complaint would be automatically rejected by the Ombudsman.

As for E (unless you mean E.On Next)? Unfortunately, we don’t really know how they work here. This sounds like a business decision on their part - you’ll have to duke it out with them and figure something out. All I know is that if you refuse Smart Meters - regardless of your Supplier - then you have to accept that you cannot have certain products and/or services. That’s the consequences of refusing to go with what the Supplier requires I’m afraid. Given that this too is a business decision for individual suppliers to make, it’s also ineligible for the Ombudsman.

Ovo have confirmed I can switch my electricity to them & if I choose to switch my gas I can keep it on payg.

My issue is I have no way to contact Ovo

If you can do BSL, you can use https://ovoenergy.signvideo.net/

Thank you.

I can't see WhatsApp & can just about manage email & this.

I don't have anyone else.

Email is perfect.

Live chat helped me in the end. So I am grateful someone took the time to read what I wrote.

I will email in future or live chat.

Many thanks

Hi @Vapegirlclouds,

Email and live chat are going to be the best methods of support for you moving forward! 😊

You will also find plenty of helpful information on the forum to help you learn more about your account. If you ever have any questions, you can reach out anytime. We don’t have account access here, but we can always point you in the right direction for support when needed.