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Switched from British Gas- How do I take a smart meter reading?


Hello, I've just joined OVO from British Gas as of today and I've been asked to provide a meter reading. I'm not sure whether I need to do this, as I have a smart meter, but if I do, how do i do it? I thought I'd managed it, but the readings are not being accepted 

Best answer by BPLightlog

Updated on 28/06/24 by Shads_OVO

 

KathM1976 wrote:

It hasn't worked!! Not to worry. You've given me a lot of help though. Thanks.

Does it give you any hint as to why?

On the electric meter, make sure you’ve used the reading after pressing 6 on the keyboard. 

This is the instruction info sheet for the meter

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13 replies

BPLightlog
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  • July 15, 2023

Hi @KathM1976 , the smart meter may not be fully connected yet. Which meter(s) do you have?


Jeffus
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  • July 15, 2023

If you download the app. 

Try clicking on Account in the bottom navigation, then Meter readings

 


  • Author
  • Carbon Cutter****
  • 8 replies
  • July 15, 2023

Thank you. There's nothing showing on the app.
I don't have a clue what kind of meter I have.

They have A and B on them, if that helps?


BPLightlog
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  • July 15, 2023
KathM1976 wrote:

Thank you. There's nothing showing on the app.
I don't have a clue what kind of meter I have.

They have A and B on them, if that helps?

Can you post photos so someone can try and help?

Perhaps it’s something like this .. 

Electric 

Or gas 

 


  • Author
  • Carbon Cutter****
  • 8 replies
  • July 15, 2023

I'm trying to post the photos, but they're not uploading. I'll keep trying 


  • Author
  • Carbon Cutter****
  • 8 replies
  • July 15, 2023

 


BPLightlog
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Ok so the top picture is a Secure Liberty and from that display the reading is 16153 (ignore anything after a decimal point).

The bottom photo is a Liberty EG4 and I can’t quite see if it’s 07781 or 01181 but again only use the digits before any decimal point. If the input needs 5 digits, don’t forget the first 0 on the reading


  • Author
  • Carbon Cutter****
  • 8 replies
  • July 15, 2023

@BPLightlog  Thank you so much. That's great.


  • Author
  • Carbon Cutter****
  • 8 replies
  • July 15, 2023

It hasn't worked!! Not to worry. You've given me a lot of help though. Thanks.


BPLightlog
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  • July 15, 2023

Updated on 28/06/24 by Shads_OVO

 

KathM1976 wrote:

It hasn't worked!! Not to worry. You've given me a lot of help though. Thanks.

Does it give you any hint as to why?

On the electric meter, make sure you’ve used the reading after pressing 6 on the keyboard. 

This is the instruction info sheet for the meter


  • Author
  • Carbon Cutter****
  • 8 replies
  • July 15, 2023

Ok great, I'll try that. Thanks


  • Author
  • Carbon Cutter****
  • 8 replies
  • July 26, 2023

All sorted everyone, thank you for your x


  • Author
  • Carbon Cutter****
  • 8 replies
  • July 26, 2023

*help 


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