Why does the Medium Energy slots change before I can use the? I have had three days using everything at High Energy, and my electricity usage has been over £3 for each of those days - the highest since I joined OVO December 2022.
I’m already sitting in candlelight, three jumpers quilt and blankets for 3 hours each weekday for Power Move. I have been able to charge iPad & phone during Green/Medium periods to use ‘off grid’ between 4pm and 7pm each weekday and seen the rewards in 2 bills BUT for the those 3 days last week this was impossible. After 7pm High until 11pm but after 10pm it was high until 3am so I set alarm & woke up at 2.45am to be ready to plug in iPhone & iPad. Then this morning, Saturday 13 January 2024, it was High from 7am so I had to get breakfast and shower at the highest usage rate. Is this fair?
Not sure about what the Red Green and Orange on my IHD means?
Best answer by BPLightlog
Updated on 24/10/24 by Emmanuelle_OVO:
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I think I misunderstood your green, medium, high .. you're talking about your in home display (IHD) I think whereas I thought you were talking about the carbon emissions level at the time.
There are a few things ..
The IHD doesn’t set your bill rate - you should be able to see your rates via your account. It should get details from your meter but sometimes doesn’t.
On your usage pages, check that the details are actually from your meter and not estimates.
And then you can do a few checks to see if your meter is registering correctly if you feel it’s needed.
Hope you can find something that helps
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