How can I view my tariff details on my Landis and Gyr gas smart meter? - I think they might be wrong!

Hey @waiwurrie !

I’m Blastoise186, one of the forum volunteers. I think I can help you figure out some of the answers, but I could do with a bit of help from you, if that’s OK?

Please could you post photos of your meters and IHD. I can definitely locate the instructions you’re after, but it varies depending on what you’ve got and I want to make sure I can get it right first time.

Is it possible to check on the meter what the gas tariff are? I cannot find them in the menu structure.

Yup, should be possible. I’ll give it a go once I’ve figured out what meter you have.

How can Bright/Hildebrand get a wrong number from the meter?

The tariff rates are programmed onto the meters themselves via SMETS Commands and this is what DCC Other Users like Hildebrand Bright, Loop and Chameleon rely on to get their data. If the tariff rates are wrong, they won’t know the difference.

What “buttons” do I need to press with OVO to get the right numbers downloaded to the meter and thus IHD and Bright app?  I have responded to Joseph above but have little expectation based on my attempts a year ago.

Should be as simple as asking the Support Team to issue the Update Tariff Configuration SMETS Commands to both meters with the correct rates. However, it has to be done a certain way via the Smart Team otherwise things may break again in the future. Once the meters pick up the correct rates, everything else should catch up within 24 hours.

Sorry been away.  See attached photos. No idea why I have a credit balance on the gas - I pay monthly by direct debit!!!

@Blastoise186 sorry forgot to tag you

Ahh ok, it’s a SMETS2 Landis+Gyr G470 then. I’m afraid I’ve yet to figure out how to get the tariff rates out of that meter myself, so I think I’ll be best off calling in @Lukepeniket_OVO for help. There’s a small chance he might know the answer himself. :)

The “credit” thing is another example of how terrible the UI/UX is on L+G products. I think in your case, it actually means Credit Mode on the basis you’re on a Pay Monthly tariff and the Meter Balance below that is how much the meter thinks you owe so far towards the next gas bill - it will not always match the actual bill exactly though.

Aclara and Flonidan meters are way better in that regard, not only do they have a dedicated screen that shows whether the meter is in Credit Mode or Prepayment Mode in the B Button menus, but the Meter Balance also shows another hint. In Prepayment Mode, most of the time the Meter Balance will show a positive balance because you’re in credit and have already “paid” for the energy in advance (unless you’re using Emergency Credit), whereas Credit Mode generally shows a negative balance because you’re paying afterwards and owe that money to the supplier. In the latter, the balance resets at the start of each new billing cycle.

So I have poked every button on my gas meter, held them in for a few seconds, pressed two together etc..  It has displayed “rates” in m^3 and “Blocks” whatever they are but no tariff information.  I have googled Landis+Gyr G470 to no avail. I seriously doubt you can get the tariff info displayed? @Lukepeniket_OVO 

I have poked the IHD a bit more and discovered under the “Account” settings that for Gas it is still “Waiting for CIN” on the gas side but Electricity side has a CIN of “0000” so I am guessing this irrelevant and CIN is Customer Identification Number? @Blastoise186

I have turned the IHD on and off a couple of times near the meters.- no change.

And no follow up from customer service email either.  Guess I will ring them now?

Hi all,  the L&G gas UI is horrible there isn't any other words for it…

I actually have a SSE dual fuel install as my next job so let me get that gas meter installed and I'll have a look through all of the menus on there :-) your after actual gas unit price per kwh?

Ahh ok just re read the post,  @Blastoise186 are you able to get the customers MPAN for me??

Yep IHD doesn't show correct tariff data for Gas and I want to check whether the meter has the correct data - I guess it doesn’t but want to see for myself :-)

I’m afraid I’m not allowed to handle MPANs for anyone else. Sorry!

Spoke to customer service on the phone as this was going on.  They are now raising it with the smart meter team to get the Gas Tariff data corrected. They took me through the button pushing and couldn’t get the gas meter to display the tariff data.  I can supply my MPAN and MPRN if it is not secret!

If you’ve already spoken to the Support Team, they should’ve raised this internally so I’m not sure if we’d need to confirm your supply details here, @waiwurrie.

More generally speaking it would be interesting to know whether the option to view the current tariff is available on these L and G meters though, @Lukepeniket_OVO - let us know what you manage to work out during the next install. 🙂

Thanks.  That worked for me.  Also customer service have fixed the rates on the meter now and  they have fed through to the IHD.  So everything is looking good now!  @Lukepeniket_OVO@Blastoise186