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Why has my bill been readjusted?

  • October 1, 2024
  • 2 replies
  • 116 views
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Carbon Cutter****
  • MayF
  • Carbon Cutter****
  • 6 replies

I pay in full when I am billed. Now I’ve had “In Credit” X amount  and “nothing to pay” for 2 billing periods  Then an email saying there had been an error in their system and i was X amount in debit. This has happened twice now I am elderly I budget and have no interest in Direct Debits or Repayment Plans  but why can’t their system cope with giving me a monthly bill for gods sake!?

Got another mail today saying they have to change my old meter Do I have a choice? Probably not

I can foresee havoc there

Best answer by Nukecad

Firstly - Meters do have a certification date. A ‘lifetime’ after which they need to be changed out for a new meter.
If your current meter is reaching that certification expiry date then it needs to be replaced.

Second- What do you have against direct debits?
If you are budgeting then surely knowing exactly how much you will need to pay each month can only help with that?

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2 replies

Nukecad
Plan Zero Hero
  • NukecadPlan Zero Hero
  • Plan Zero Hero
  • 760 replies
  • Answer
  • October 1, 2024

Firstly - Meters do have a certification date. A ‘lifetime’ after which they need to be changed out for a new meter.
If your current meter is reaching that certification expiry date then it needs to be replaced.

Second- What do you have against direct debits?
If you are budgeting then surely knowing exactly how much you will need to pay each month can only help with that?

It's cold outside. Are Friends Electric?
Abby_OVO
Community Manager
  • Abby_OVO
  • Community Manager
  • 1071 replies
  • October 2, 2024

Hey @MayF 

 

Sorry to hear about this, it sounds like there was an error that was later corrected. 

 

We don’t have access to accounts here at the Forum to see what the error was and how that may have been corrected. If you want further clarity on what happened there, it’ll be best to reach out to our Support Team who’ll be able to check and discuss this with you.

 

Nukecad was spot on regarding the meter certification, all meters do expire and will need to be replaced. If you don’t have your meter replaced and the certification expires, the meter should still be safe. However it may mean that it’s running slightly too fast or too slow and therefore you may end up being charged the wrong amount for your energy usage. You can read more about meter certifications on our handy topic: 

 

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