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Got a letter from Boost on the 26th January 2024 stating they had added the £150 home discount to my electric account. It is now 15th February 2024 and still no money added to my smart meter credit. Absolutly abysmal  service from OVO ( Boost). I dont think they really want to  give this money out and are making it very, very difficult to obtain any satifactory result.

I have given them the information they asked for , a home telephone number and email address. The information does not match the information they have on record. There will only one account number matching my name. I will have to take this further as they seem to be deliberately withholding  money genuinly entitled to me.

Just had an email to say the credit had been added to my account in November of 2023. I had no idea. I dont check my ballance every day or week ,I normally wait for the emergency warning message appears to warn me to top up. Yet, I dont see why I got a letter in January. A letter at the time the credit had been added would have been much better and less confusing.

Thank you.

Updated on 08/10/24 by Emmanuelle_OVO:

 

What is the Warm Home Discount (WHD)?

 

The Warm Home Discount is a one-off £150 discount given to eligible domestic electricity customers to help with their energy costs. It's usually paid between October and March of each scheme year. It's a Government scheme funded by participating energy suppliers like us. It’s designed to help people who need it most.

 

The Warm Home Discount (WHD) scheme is closed for the scheme year 2023/24 and will reopen again later this year. 

 

The Warm Home Discount (Broader Group) has now opened to applications from our customers based in Scotland.

 

Customers can apply online here. 

 

Broader Group Eligibility Criteria can be found here.
 

We encourage all customers who believe they fall into the Broader group (Scotland Only) to apply online via the OVO and Boost websites. 

 

However, If a customer needs some assistance completing their WHD application please contact our support team. 

 

OVO Broader Group: https://www.ovoenergy.com/guides/energy-guides/warm-home-discount-scheme 

 

Boost Broader Group: https://www.boostpower.co.uk/help/support/how-do-i-get-the-warm-home-discount 

 

Ways to get financial support

 

If you’re struggling financially or you’re worried about your energy bills, we’re here to support you. Find out about the different ways we can help here.

 

How do I register for the Priority Services Register (PSR)?

 

Check out the Customer Support package here: https://winter-support-package.ovoenergy.com/

Hi @rickyt 

 

Sorry about the confusion we caused there with your Warm Home Discount. 

 

I’m glad to hear it was actually applied back in November, but I’m really sorry that our letter arrived after it had already been applied. 

 

If you’ve ever got any other questions, always feel free to pop back to the Forum.🙂

Thanks. I was a liitle confused regarding the letter but I now think it had been added later in 2023.

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