I have not received an end of month email to let me know if I made it this month. I had one halfway through saying how well I was doing at just over 10% nothing showing on my bill ???
Solved
When will I receive my Power Move update emails?
Best answer by Abby_OVO
Hey all
We’re sorry you’ve not yet had your end of target emails for this month. I reached out to the Power Move team to check when these will come out, as I know it’s more helpful to know what you achieved than just the £ amount shown on the bill.
They’ve confirmed they’re working on these at the moment and emails will be sent out soon, everyone should have their email by tomorrow evening at the latest.
Me neither… My midway report was touch and go too… 4pm - 7pm was so much easier to achieve than 6pm - 9pm but I’ve made them all so far, up until this one, whenever it comes!
Getting a bit sloppy with emails. Recent email to report my SEG meter reading had invalid link. Had to join the queue to phone in. Following day had a reissue of the email with correct link. Not difficult to get this critical interfaces with the customer right first time!
Well l got an email to say l didn’t make my target. but is quite difficult at times when you working funny hours not long ones. and you might want a cuppa or something. so why should you wait longer time for that.
My situation was different, no mid month email but an end of month email to say that because my smart meter was not reporting data, I would not get it.
This did not impress me as I told them on the 5th May that I could not see any readings, they told me to wait a month. I waited a month and then nagged, have now got a response to the effect that an engineer will come next week to investigate. Then I get the email to say I won’t get the smart move credit. Plus emails inviting me to participate in the smart move plus events!
it would appear that the left hand and right hand do not communicate.
Lucky2 wrote:
Thank you.
Hey all
We’re sorry you’ve not yet had your end of target emails for this month. I reached out to the Power Move team to check when these will come out, as I know it’s more helpful to know what you achieved than just the £ amount shown on the bill.
They’ve confirmed they’re working on these at the moment and emails will be sent out soon, everyone should have their email by tomorrow evening at the latest.
Currently Playing: She's Electric
Reply
Log in to the OVO Forum
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.