Hi all.
Sorry, I'm only able to ask questions here atm. I made a phone call and the line at the other end (after a considerable wait but at least able to hear the wait music) was far too poor to be able to hear anything. I think she was trying to suggest chat, hard to tell with the line so very bad, but despite now trying 3 times it keeps telling me there's no one to talk to me, so phone in. Round in circles. Frustrating to say the least. Anyway...…
Our current fix ends in sept, 7 days before the new price cap will be due. There are some fixes which for various reasons we are thinking about, but as you can guess they are eye watering! However, I have some queries about them so I'm hoping there are some OVO employed bods around here somewhere.
The drive tariff is ridiculous quite frankly, but I'd think about it if we can find out if the Anytime add on is still available, and how much would the price be on that when smart charging. That's what we have now.
Also, are there any time of use tariffs? How do I find out about those? Fixes?
And finally we've been offered an online only tariff that has an add on for boiler cover (extra cost). We don't want to take boiler cover. Apart from anything else our boiler is 14 years old this month so unlikely to be eligible, but even if it is we are currently looking at options going forward which might end up being Heat Pump. But I can't find out if that tariff is still available to us if we don't take the boiler cover?
Can anyone help please? I'm only asking because both other forms of contact aren't working, and some of us still need to work to pay for horrendous energy prices . I don't have the time nor headspace to keep calling again and again in the hopes of getting a better phone line. I asked for a call back and that was more or less refused saying it won't make any difference to linw quality.
Thanks
Kim