I am a THTC customer on complex meters.
The app doesn't support complex meters and redirects you to sign in online
Except it actually doesn't and every time I try to sign in through the online browser it constantly tells me sorry the app doesn't support.…
Why am I unable to access the online account
+5Hi
If the app is not usable at present, delete it and just use the web
Hey
Sorry to hear about the trouble you were having getting onto the online account.
I’m really glad BPLightlog has already stopped by and helped you out here, glad to see you’ve been able to log in on line now.😊
If you’ve ever got any other questions or issues, always feel free to pop back to the Forum.
I have new smart meter and have an economy 10 plan. App says it does not support complicated meter set-ups ???? is it my plan it will not work with or the meter???
Hey
It may be that the systems are still updating the account with your new meter details. OVO now offer Economy 10 plans for the Simpler Variable Tariff but for fixed tariff's it’s not available yet.
These similar topics might be helpful:
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