Today I have reached a milestone, my 20th phone call, covering 9 hours, 18 minutes and 10 seconds, in trying to finalise my FIT account. I have had excuses of:
- We can not open the format of the documents you sent.
- We dont have the documents you sent.
- Some of the information is not in the right format.
- Here is your SEG application case number ( but not finalised at OVO’s end).
- Here is your complaint number, you wil be contacted within 48 hours. ( the complaint was not actioned/finalised)
- You need to send a photo of the your meter ( it was a brand new system strting at “000000” back in november) as a staring point for any back dated payments.
This is complete chaos, as a cusomte of OVO from 2015, I have never been treated this way. This has been ongoing since my Solar panel installation in October 2022.
Any ideas please?