Just seen your post - sounds dreadful.. @Jeffus usually suggests contacting twitter for help out of office hours. Not sure of details how to do this. He may come to the rescue….. It sounds like you would need Boost to put your meter back on as it would appear they’ve hijacked it somehow. Looking at Twitter @boostpoweruk they have replied 2 hours ago to someone so you should get a response.

Hi @Camper Sue

It is not easy to contact Boost or OVO out of hours, but this sometimes works. 

1. Try this website and lets see which supplier is registered for your current meter. That may give some idea who to chase in case your meter is wrongly registered. 

I assume you are with OVO rather than Boost. 

https://smartmetercheck.citizensadvice.org.uk/

2. I would try both the OVO and Boost twitter pages

I would include the word EMERGENCY as it will hopefully attract attention. 

Post on their public pages without personal information and then send a direct message with personal information.

- full name, full address including the postcode, account number and your date of birth. 

Can't guarantee it will work but worth a try. 

You could repeat on Facebook both public and then private message. 

https://www.facebook.com/ovoenergy

https://www.facebook.com/boostpoweruk

I have alerted the moderators on the forum in case they pick up tonight.

@juliamc and i don't work for OVO, we are just customers like you, but will do our best to help.

Keep us updated if you can.

@Tim_OVO @Emmanuelle_OVO flagging in case you happen to pop by this evening. The issue was raised a few months ago on the forum but has now resulted in @Camper Sue  being cut off for someone else's debt. She has cancer and is vulnerable. 

Hello @Camper Sue,

Really sorry to hear this, that sounds like a very stressful situation to be in.

It may be that your meter has been remotely changed to pay as you go mode, if so please contact Boost who’ll be able to remotely change your meter back to credit mode opening hours are Monday to Friday, 8am to 6pm or Saturday, 9am to 2pm on 0330 102 7517 . If this is the case it sounds like there is some confusion maybe as to who is responsible for your meter, they should be able to identify the issue and ensure this doesn’t happen again. 

Another option, if the meter is completely off supply is that the battery has failed. As you have an account with OVO would be to contact them on 0330 303 5063. explain the situation and they may be able to book in an emergency meter exchange as you are off supply. 

I’d advise getting added to the Priority Services Register this means that if there was ever going to be a planned outage in your area you would be informed, it also offers a number of free services that may be helpful to you. 

Keep us posted with how you get on. 

Hi 

thank you all for your help and advice last night, I was at my wits end. 
Meter has been replaced after 17 hours without electricity. Engineer and the Lady from OVO I spoke to today said the older smart meters, when changing suppliers can revert back to PAYG and with a limit of £998 will cut off when this is reached, which is what happened to me. I changed to OVO last March so that amount would make sense. 
Good news is electricity is back on and new meter installed. 
Thanks again and keep an eye on those meters

@Camper Sue so pleased that’s very good to hear. What a palaver!