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It says on my bill, It was applied to my acc, but I also had £120 in credit, which I had paid in.

Its doesnt seem to add up. £150 + £120 = £270. That doesn’t appear on my Nov bill. Anyone have the same problem?

£56.69in debit

Charges

-£1.32

Payments

£120.00

 

Closing

£64.63in credit

Total charges

-£1.32

Other charges

£150 Warm Home Discount CG13 (£142.86 + £7.14 VAT) 

 -£142.86

VAT 5% of -£1.26

 -£0.06
Total (This should be credit?) -£142.92

Payments

£120.00

Card Receipt 15 Nov £60.00
Card Receipt 29 Nov £60.00

 

 

 

Minus charges are credits. This looks correct based on what you’re showing us.

Thanks.

It just didnt seem to add up.

When u look at the bill.

So where’s the £270 gone...

Have another look; you seem to have missed out the Total cost - the cost of fuel and standing charges - from the calculation. 

     Total cost + Other charges = Total charges

     Opening balance - Charges + Payments = Closing balance.

In this case, because of the WHD credit, your Total charges are only a small figure, negative at that. It looks like the costs were £141.60. Remember that minus minus equals plus: 

 

Total cost

+

 Other charges    

=

 Total charges
£141.60

+

 – £142.92    

=

 – £1.32
Opening balance

–

 Charges

+

 Payments

=

 Closing balance
– £56.69

–

 – £1.32

+

 £120.00

=

 £64.63

 

Does this make sense?

 

Yeh, I guess so.

It’s just with Swalec, it was far easier to understand.

But we had no choice when we were migrated over.

Hi @parcel if you think of any specific suggestions on improvements you could add an "Idea"

OVO regularly review these

https://forum.ovoenergy.com/ideas

 

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