I am on Smart Metre, but the last reading was one day ago, according to my online account! Why?
Solved
My Smart Meter didn't submit a reading yesterday!
Best answer by Jeffus
TheCustomer wrote:
I will report this anomaly to OFGEM. According to OVO’s marketing slogan, a Smart Meter is supposed to give real time meter reading every 30 minutes or so depending on your choice. There is nothing in the marketing message about a Smart Meter missing to take readings for months, leave alone one day. That is also why OVO advises customers on Smart Meter not to send their meter readings physically. In fact there is no online option for sending a meter reading
From the app not the website there is always a button even if the meter readings are up to date as mine are now having caught up again. The button isn't normally on the website unless ovo needs you to enter a reading.
There can be days when meter readings are delayed for one or more people with all suppliers for a variety of reasons. You don't normally need to enter manual reading with a smart meter unless OVO ask you to. The meter readings usually start again automatically.
OFGEM don't deal with Individual cases, if you want to complain you need to follow the complaint process and then go to the Energy Ombudsman.
https://www.ovoenergy.com/feedback
+1- Plan Zero Hero
- 7884 replies
Hey
Do you know if you’re set up for Half-Hourly, Daily or Monthly reads?
+5- Plan Zero Hero
- 2729 replies
TheCustomer wrote:
I am on Smart Metre, but the last reading was one day ago, according to my online account! Why?
Mine is the same today
Every 24 hours, enough sunlight touches the Earth to provide the energy for the entire planet for 24 years
+4- Carbon Catcher***
- 410 replies
I don't have any readings for yesterday yet. Sometimes it takes a day for them to make their way to your energy provider.
1992 4 bed detached house. Solar PV + battery, Zappi EV charger, Mitsubishi Ecodan ASHP and i-life2 fan assisted radiators.... No gas 😊
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The Customer is lucky in having a meter reading only one day ago. My last smart meter reading recorded for electricity (I am a dual fuel user) was on November 23rd 2022!
Despite, phone calls and WhatsApp chats where the issue was promised to be sorted no later than 11th March the case has not yet been resolved. I also submitted a complaint by email to which I received an automated reply saying that I would be contacted in 5 to 8 working days. You will not be surprised to hear that I am still waiting for that reply.
Has anyone got any suggestions as to what I do next?
Dave Millard wrote:
The Customer is lucky in having a meter reading only one day ago. My last smart meter reading recorded for electricity (I am a dual fuel user) was on November 23rd 2022!
Despite, phone calls and WhatsApp chats where the issue was promised to be sorted no later than 11th March the case has not yet been resolved. I also submitted a complaint by email to which I received an automated reply saying that I would be contacted in 5 to 8 working days. You will not be surprised to hear that I am still waiting for that reply.
Has anyone got any suggestions as to what I do next?
I had a similar issue In October of last year. Have Ovo confirmed they are receiving the readings? The readings from my meter were going into the wrong folder (can’t remember the exact phrase). I Kept on messaging through WhatsApp every two weeks and it eventually got resolved after it was initially referred to the wrong department.
+5- Plan Zero Hero
- 2729 replies
BPLightlog wrote:
TheCustomer wrote:
I am on Smart Metre, but the last reading was one day ago, according to my online account! Why?
Mine is the same today
My readings for yesterday have just appeared
Every 24 hours, enough sunlight touches the Earth to provide the energy for the entire planet for 24 years
1 person likes this
I will report this anomaly to OFGEM. According to OVO’s marketing slogan, a Smart Meter is supposed to give real time meter reading every 30 minutes or so depending on your choice. There is nothing in the marketing message about a Smart Meter missing to take readings for months, leave alone one day. That is also why OVO advises customers on Smart Meter not to send their meter readings physically. In fact there is no online option for sending a meter reading
+5- Plan Zero Hero
- 2729 replies
TheCustomer wrote:
I will report this anomaly to OFGEM. According to OVO’s marketing slogan, a Smart Meter is supposed to give real time meter reading every 30 minutes or so depending on your choice. There is nothing in the marketing message about a Smart Meter missing to take readings for months, leave alone one day. That is also why OVO advises customers on Smart Meter not to send their meter readings physically. In fact there is no online option for sending a meter reading
You mean like this?
Every 24 hours, enough sunlight touches the Earth to provide the energy for the entire planet for 24 years
+2- Plan Zero Hero
- 2552 replies
- Answer
TheCustomer wrote:
I will report this anomaly to OFGEM. According to OVO’s marketing slogan, a Smart Meter is supposed to give real time meter reading every 30 minutes or so depending on your choice. There is nothing in the marketing message about a Smart Meter missing to take readings for months, leave alone one day. That is also why OVO advises customers on Smart Meter not to send their meter readings physically. In fact there is no online option for sending a meter reading
From the app not the website there is always a button even if the meter readings are up to date as mine are now having caught up again. The button isn't normally on the website unless ovo needs you to enter a reading.
There can be days when meter readings are delayed for one or more people with all suppliers for a variety of reasons. You don't normally need to enter manual reading with a smart meter unless OVO ask you to. The meter readings usually start again automatically.
OFGEM don't deal with Individual cases, if you want to complain you need to follow the complaint process and then go to the Energy Ombudsman.
https://www.ovoenergy.com/feedback
1 person likes this
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