Hi. I’ve been moved over from boost and I can’t sign in
Solved
I’ve been moved over from Boost to OVO PAYG and I can’t sign in?
Best answer by Blastoise186
Ok, I’m back. I’ve checked this with PAYG Support.
Please create a NEW app login for the OVO Top-Up app as the old one from Boost Top-Up won’t work. Once you’re in, you can add the meters from there - if you need the PAN (Personal Account Number) and don’t have it, let OVO know via Live Chat at https://ovoenergy.com/help or 0330 175 9669 and they can provide you those details.
+1- Plan Zero Hero
- 7867 replies
Hi
If you’re talking about moving from the Boost Top-Up app to the OVO Top-Up app, you might not be able to use the same sign-in details as IIRC they are NOT usually shared between the two.
I’m just checking something - bear with me and I’ll be back here shortly.
+1- Plan Zero Hero
- 7867 replies
- Answer
Ok, I’m back. I’ve checked this with PAYG Support.
Please create a NEW app login for the OVO Top-Up app as the old one from Boost Top-Up won’t work. Once you’re in, you can add the meters from there - if you need the PAN (Personal Account Number) and don’t have it, let OVO know via Live Chat at https://ovoenergy.com/help or 0330 175 9669 and they can provide you those details.
Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
1 person likes this
Hi
It seems our forum volunteer has given some good advice here. Have you managed to get this sorted?
Hi, i am having the same issue, i have tried to put in my pan numbers , but it will not go any further, and yes i have made a new account. I have installed the app 4 times now and registered as it says to do then it says put in your pan number which i do and then it does nothing.
+1- Plan Zero Hero
- 7867 replies
Hi
The easiest fix is to chat with the team on 0330 175 9669 or Live Chat via https://ovoenergy.com/help . They’ll get this fixed for you.
Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
1 person likes this
Hi
I’m sorry to hear this.
Have you managed to get in touch with our Support team and are you still experiencing this issue?
No i have tried the chat bot and because i was with boost before coming here it just says to get in touch with boost , but OVO have taken over from boost .
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