I need help toppi g up
Solved
I need help topping up
Best answer by Emmanuelle_OVO
Hey
I’m sorry to hear about the issues you’re having,
There are steps you can take if you’re not able to pay for your energy:
-
You can activate the emergency credit on your meter.
-
If your emergency credit runs out, get in touch via one of the ways below. We can take you through the different options, for example borrowing credit that you can pay back over time.
You can always talk to us if you’re worried or struggling to pay for your energy. We’ve supported lots of people in similar situations and we can help you, too. Chat with us here. Just click the blue chat icon at the bottom right of your screen. Or call us on 0330 175 9669.
How to get in touch about my OVO Pay As You Go account
The best way to get in touch with us is via chat here. Just click the green chat icon on the bottom right of your screen. We’re here to help anytime from 9am to 5pm Monday to Friday and 8am to 2pm on Saturday. Or call us on 0330 175 9669 during the same times.
If you’re with Boost
Find answers or chat with Boost at boostpower.co.uk/help. Or call them on 0330 102 7517.
- Plan Zero Hero
- 763 replies
Are you with OVO or with Boost?
If you have a Pre-payment meter with OVO see:
https://www.ovoenergy.com/help/article/topping-up-my-meter
If however you are with Boost, or your problem isn't covered by that link above then please come back and give more details of what you are having an issue with.
Hey
Sorry to hear you were having trouble topping up.
One of our volunteers Nukecad has already left some really helpful advice here.
Did you manage to get your top up sorted? Let us know if you’re still having trouble and we’ll do out best to help.
+5- Plan Zero Hero
- 2726 replies
There’s a couple of info pieces which might point you in the right direction
+5- Plan Zero Hero
- 2726 replies
You will need to make contact with customer support (details for both OVO and Boost are in the links provided) as no one here has access to your account
+1- Plan Zero Hero
- 7898 replies
In that case, you need to call 0330 175 9669. We can’t handle this one via the Forum, sorry.
Hey
I’m sorry to hear about the issues you’re having,
There are steps you can take if you’re not able to pay for your energy:
-
You can activate the emergency credit on your meter.
-
If your emergency credit runs out, get in touch via one of the ways below. We can take you through the different options, for example borrowing credit that you can pay back over time.
You can always talk to us if you’re worried or struggling to pay for your energy. We’ve supported lots of people in similar situations and we can help you, too. Chat with us here. Just click the blue chat icon at the bottom right of your screen. Or call us on 0330 175 9669.
How to get in touch about my OVO Pay As You Go account
The best way to get in touch with us is via chat here. Just click the green chat icon on the bottom right of your screen. We’re here to help anytime from 9am to 5pm Monday to Friday and 8am to 2pm on Saturday. Or call us on 0330 175 9669 during the same times.
If you’re with Boost
Find answers or chat with Boost at boostpower.co.uk/help. Or call them on 0330 102 7517.
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