Due to the delay in the government setting out a plan I signed up to a 2 year fixed deal that works rates that are more than the current maximum rate set in the recent government plan. Will my contract rate be capped and therefore reduced?
I'm on a Fixed Plan. How will the Energy Price Guarantee affect me?
Best answer by Emmanuelle_OVO
Updated on 19/10/23 by Abby_OVO:
For all of the most up-to-date information on the Energy Price Guarantee and the Price Cap, check out this topic:
Support available for customers who may be struggling with their bills
For all the up to date advice, see this page dedicated to the Energy Price Guarantee. We’ll keep that page updated with any changes as and when.
The £2,500 cap is for both fixed and variable customers.
If you pay by Direct Debit, we’d recommend you leave this unchanged until any price changes have been made in October. That way you know you’re paying the right amount.
If you don’t have a smart meter that sends us your readings remotely every day, we’d recommend you submit a manual meter reading this week or next via your online account.
We’ve also got a page with FAQs dedicated to the Energy Bills Support Scheme.
And OVO’s Customer Support Package: everything you need to know
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