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How do I get usage to show on OVO app

D
New Member***

Since I am getting no usage on OVO app for electric, smart meter upgrade over six weeks ago, customer service informed from start,no usage showing.

I need usage  to present to council to show occupation of premises.Hence important reason for usage coming through.As a last resort

I am utilizing the forum for suitable feed back.There is not even a energy tariff on the app!Have I any recourse.A letter from OVO aboutbeing a customer would be ideal.

 

 

Best answer by Abby_OVO

Hi @Diff99 

 

As one of our volunteers has already mentioned, we don’t have access to customer accounts at the Forum. Our Support Team will be able to assist as BPLightlog also mentioned. 

 

There’s a number of things they can do here to help so it’ll be best to get in touch with them.

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BPLightlog
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  • BPLightlogPlan Zero Hero
  • Plan Zero Hero
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  • October 1, 2024

As a customer led forum @Diff99 , no one here has access to your account details so it would be best to contact customer support 

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Abby_OVO
Community Manager
  • Abby_OVO
  • Community Manager
  • 1071 replies
  • Answer
  • October 2, 2024

Hi @Diff99 

 

As one of our volunteers has already mentioned, we don’t have access to customer accounts at the Forum. Our Support Team will be able to assist as BPLightlog also mentioned. 

 

There’s a number of things they can do here to help so it’ll be best to get in touch with them.

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