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Having trouble getting onto the app

J
New Member***

I have been trying to sign in to my account but the app won't let me 

Best answer by waltyboy

Hi @Jane cruickshank, have you signed into the app previously, is this a new problem in other words?

 

EDIT. Ah, I’ve just tried, it’s “taking longer than usual”…is that the message you got as well? Try going into your account via a browser if they’re having a problem at the moment with the app…I’ve just checked and the browser’s working fine

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waltyboy
Plan Zero Hero
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  • waltyboyPlan Zero Hero
  • Plan Zero Hero
  • 283 replies
  • Answer
  • February 6, 2024

Hi @Jane cruickshank, have you signed into the app previously, is this a new problem in other words?

 

EDIT. Ah, I’ve just tried, it’s “taking longer than usual”…is that the message you got as well? Try going into your account via a browser if they’re having a problem at the moment with the app…I’ve just checked and the browser’s working fine

Walt. 2013: 3.2kW PV East/West + Fronius IG, >23MWh (of which, to date end 2024, 18MWh exported). 2023: 2.4kWh LiFePo4 battery. 2024: Tadö wireless smart stat v3; Electriq split unit 2.6kW AAHP (“air conditioner”).
Abby_OVO
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  • Abby_OVO
    Abby_OVO
N
Carbon Catcher*
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Sorry Jane, cannot do better than Waltyboy.

Peter E
Plan Zero Hero
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  • Peter EPlan Zero Hero
  • Plan Zero Hero
  • 327 replies
  • February 6, 2024

@Jane cruickshank Just tried and no issues with either. Can you think of anything you might have changed recently? Do you have a different phone you can try it on?

 

I've got a different app that won't now accept a VPN connection although the Ovo app is ok with that. The clue to my other problem was that it worked on a different phone.

Reducing my yearly fossil fuel usage with an EV (-900 litres petrol), A2AHP (-8,000 kWh gas) and Timed Immersion heater (-1,500 kWh gas)
J
New Member***

I had the app from old company signed into new one and now it won't let me on 

waltyboy
Plan Zero Hero
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  • waltyboyPlan Zero Hero
  • Plan Zero Hero
  • 283 replies
  • February 6, 2024

Hi @Jane cruickshank, is it the OVO App you’re trying? 
 

Try the browser and see how it goes? The account info will look slightly different, but it’s got more or less the same functionality.  
 

Tell us how you get on…

Walt. 2013: 3.2kW PV East/West + Fronius IG, >23MWh (of which, to date end 2024, 18MWh exported). 2023: 2.4kWh LiFePo4 battery. 2024: Tadö wireless smart stat v3; Electriq split unit 2.6kW AAHP (“air conditioner”).
Emmanuelle_OVO
Community Manager
  • Emmanuelle_OVO
  • Community Manager
  • 2573 replies
  • February 7, 2024

Any luck @Jane cruickshank? If not, these topics may be helpful:

 

 

Renewable Energy? Big Fan.

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