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Energy usage app

  • October 28, 2024
  • 2 replies
  • 71 views

  • Carbon Cutter*****
  • 11 replies

Why does my energy usage not appear in the app some days, sometimes it's 3 or more days behind. Today again the usage for gas and electricity aren't showing. 

Get fed up keeping phoning up up about it. Years ago at my old house the usuage for the previous day for gas and electricity was in the app first thing in the morning. What's going on now?? 🤷 

Best answer by BPLightlog

There are a few possible reasons @LSdevon , depending on the state of your smart meter. The connection to the central data centre (DCC) might have an issue but there might be other reasons too. 
You can check your meter via 

Gas is often delayed due to the conversion required from cubic meters to kWh 

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2 replies

BPLightlog
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  • Plan Zero Hero
  • 2733 replies
  • Answer
  • October 28, 2024

There are a few possible reasons @LSdevon , depending on the state of your smart meter. The connection to the central data centre (DCC) might have an issue but there might be other reasons too. 
You can check your meter via 

Gas is often delayed due to the conversion required from cubic meters to kWh 


  • Author
  • Carbon Cutter*****
  • 11 replies
  • October 28, 2024

Thank you BPLightlog, much appreciated, that's more helpful than I've had on the phone! I will go thru the tutorial. Your info is much appreciated! 


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