Could someone please shed some light on my billing issue?

So this is a bill from September 23 to now since the SSE take over how on earth can you justify this being a correct bill? What's funny is the check meter that was installed hasn't even been read! We raised a issue with our meter years ago with SSE and they did nothing for so long untill we refused to pay.this work out at about 2.5k per month you having a laugh how about someone **edited by moderator** and fix this NOW before I start speaking to the local newspaper!

Hi @Ab0208 

1. Do you have a smart meter?

2. You are billed based on the usage that appears on this page

https://account.ovoenergy.com/meter-readings/history/electricity

For example with daily smart meter readings.

What do you see?

3. Have a look at this page

 What do you see under Future Annual Consumption? This is the ovo estimate for your annual usage 

https://account.ovoenergy.com/plan

Ab0208 wrote:

 

Interesting no usage logged after 11 days, just the standing charge, not even estimated readings.

In my experience, this indicates ‘billing on hold’ Someone has finally spotted a major error, and nothing will be added until they’ve sorted it out.

It would be good to see the readings from September to date; if they’re reasonable, then it’s billing that have the problem. If they’re not, we’d have to compare with historical usage, i.e. readings from the SSE account, to find a ‘reasonable’ level.

It’s strange that each month’s bill is apparently too big. If it were a simple failure to use the right opening readings on OVO’s part, we’d see an unusually large first bill, but the remainder should reflect actual consumption. 

I’d suspect estimated bills because no readings are being sent, coupled with an inflated FAC.
Especially with that lack of usage for the current April-May live billing*.
But we’d need the information that @Jeffus requested above to be sure.

*My curent live billing period is the same for my manualy metered gas, if there hasn’t been a reading sent in then it doesn’t show an estimated usage since the last reading it just shows the SCs accumulating each day..
An estimated usage only gets added if/when needed at the end of the current billing period.

So to my eyes the screenshot above is just showing that no meter readings have been added since at least 7th April. (And maybe none for a long time and so everything for previous months are estimates?).

Hi @Ab0208,

I can understand this must be frustrating for you. I’ve already responded to your thread here: 

This one had more information and screenshots to give us a better understanding of what may be causing your issues. 

Let us know if you have any questions. 

Ab0208 wrote:

So this is a bill from September 23 to now since the SSE take over how on earth can you justify this being a correct bill? What's funny is the check meter that was installed hasn't even been read! We raised a issue with our meter years ago with SSE and they did nothing for so long untill we refused to pay.this work out at about 2.5k per month you having a laugh how about someone **edited by moderator** and fix this NOW before I start speaking to the local newspaper!

HI @Ab0208 

Have you already put in a complaint to OVO about this?

https://www.ovoenergy.com/feedback

If so how long ago did you do that?

I am in this same predicament, it feels like as a customer, i am put into a position of having to reverse engineer why for more than 2 and half years, my bills kept being put on hold with me not knowing how much i have used until i suddenly get a large billed amount years later! Based on what one of the ovo agents told me last week, the peak and off peak readings were switched around, but I never remember submitting it incorrectly, the ovo app doesn’t let you submit incorrect readings anyway cause it wouldn’t accept negative readings so I really dont know whats going on with their app, i have switched to a single tariff already anyway so peak and off peak readings shouldn’t matter cause that means i am not on a economy 7 tariff anymore. the smart meter having also never worked for 2 and half years have finally started submitted proper readings since mid september, so there is really no excuse for them not to sort it, its either ovo’s billing department really understaffed, or their app is glitchy and mixing up the peak and off peak meter readings

Hi @pinkfloyd198,

I’m really sorry to hear that you’ve experienced this.

I’ve responded to you on this thread: