The app won't let me log in and my account through the browser is as following. Why is this? Yes I've created the storage usage/cache in the app and yes I've cleared my browser. The last screenshot IE the 4th is the app. Fyi fwiw I'm signed up to and partake it in Power Move.
Best answer by Abby_OVO
Updated on 22/11/24 by Abby_OVO
Hey
Glad to hear that’s all sorted at least.
There may be delays before you see bill and balance updates on your account due to scheduled maintenance from 8pm on Tues 12 Nov to 8am on Wed 13 Nov. Thanks for your patience.
With the Power Move credit, have you had an email about the credit you should receive? There was a delay to credits but they should all have been applied now. See the thread below for more on this:
Hope this helps
+2
There may be delays before you see bill and balance updates on your account due to scheduled maintenance from 8pm on Tues 12 Nov to 8am on Wed 13 Nov. Thanks for your patience.
Ok thanks
I must have missed OVOs notification if there was one other than the one for pay as you go customers.
Hey
Sorry to hear about this.
Are you able to see everything as normal again now? Let us know if you’re still having issues as it sounds like things should be back to normal as per Jeffus’ comment.
Yes it's resolved now thanks. Still waiting on my power move credit.
Updated on 22/11/24 by Abby_OVO
Hey
Glad to hear that’s all sorted at least.
There may be delays before you see bill and balance updates on your account due to scheduled maintenance from 8pm on Tues 12 Nov to 8am on Wed 13 Nov. Thanks for your patience.
With the Power Move credit, have you had an email about the credit you should receive? There was a delay to credits but they should all have been applied now. See the thread below for more on this:
Hope this helps
Hey
Glad to hear that’s all sorted at least.
With the Power Move credit, have you had an email about the credit you should receive?
Got my account credited this morning with the full amount started in the email for my power move reward thanks.
Hey
Thanks for the update, glad that came through this morning!
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