Would you recommend switching to OVO Energy?


Userlevel 2

Is Ovo energy a good energy supplier ? Just signed up with them.


8 replies

Userlevel 7
Badge +1

Hey @Jacko6625 ,

I’m Blastoise186, one of the forum volunteers around here. In the interests of full disclosure, I do not work for OVO myself and have never worked in the energy industry as I prefer to maintain an independent status as far as possible. However, I am very well known to several teams in OVO so I want to allow you the chance to factor that into how you consider my response to be.

For me personally, OVO has been pretty good since I signed up in October 2020 and I’ve been one of the forum volunteers pretty much the entire time since then. Customer service in general has been pretty decent overall, with the occasional wobble when I manage to stump an agent but to be honest, that’s more because I’m me and I can trip up just about anyone no matter how hard they try. Some of the changes that have been made to my account since early 2021 however, have massively improved my experience and the support team actually reached out to me to wish me happy birthday last year. :)

In general though, I’d consider OVO to be a pretty good supplier and one of the better larger suppliers out there. I can definitely say that there are suppliers of all sizes who are much worse than OVO, and in fairness there’s also one or two that are perhaps a little better but it all depends on your circumstances and ultimately it’s luck of the draw stuff.

To completely honest with you, I’m always going to present OVO in a highly positive light because of my experiences, so I feel it’s only fair to let some other members have their say as well.

There are however, a bunch of other forum regulars here who aren’t me that may be willing to offer their opinions. I’ve chosen them randomly with the only filtering being based on whether they’re currently active on the forum, and are likely to respond if I mention them.

Based on this, I can try to ask @TomThumb , @ArundaleP , @hydrosam , @Gingernut49 , @juliamc , @M.isterW and @Jeffus to stop by. They all have different experiences and circumstances to me, so I hope it helps you get a better idea of opinions than just from myself alone.

Userlevel 2

Thanks very much for your quick reply, much appreciated. I was with Ovo many years ago and found them very good , but I wondered if things had changed? But moving home three years ago to my present home I stayed with the supplier the previous  owner was with Scottish Power even though I read terrible reviews I thought can’t be that bad and they turned out to be correct. In the end I decided to change supplier though is costing me more . And I have to pay closing the account fees etc. I don’t think it’s all about money I just want a straight forward supplier And good customer service. Thanks once again regards Paul.

Userlevel 5
Badge +1

I’ve been with Ovo pretty much since they started and they’ve been very good to me. I now have an EV so I’m on their Drive+Anytime tariff and it’s so cheap to charge my car - 5p/kWh.

I’m very glad I’m with Ovo.

Userlevel 2

Thanks that’s reassuring to hear.

Userlevel 6
Badge +3

I have been with OvO since Jan 2020 and have been part of a Vehicle 2 Grid trial with them. I have found them very good and had no problems with them as a supplier so can’t really comment on how quickly or well they resolve issues.

 

 

Userlevel 2

Thanks for your reply. I was with them back in 2017. But so many new suppliers have sprung up since then I just wondered how they compared . Or have they changed since I was last with them . Regards Paul 

Userlevel 7
Badge +1

Well, things have changed at OVO somewhat since you were last on supply. Perhaps the biggest changes have been the fact that OVO now owns SSE Energy Services and is merging all SSE customers into OVO, along with the fact that the legacy billing system you were used to in 2017 is being retired after the new billing platform replaced it. The few remaining members on the legacy system will be migrated in due course. And of course, the switch to SMETS2 meters and IHDs.

Otherwise… Not much has changed really.

Userlevel 2

Thanks for your reply. Appreciated 

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